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All reviews cookies nice hotel waffles indoor pool great place to stay portland area soup would stay here again convenient location the columbia river gorge sitting area pleasant stay clean rooms front desk staff hot tub stayed nights portland airport
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Reviewed January 4, 2018

The hotel is okay but you can tell it is in need of a remodel. The fridge caused a vibration and needed unplugged so we could sleep. The toilet handle stuck in the down position every time and would cause the toilet to run. The paint in the bathroom was cracked/peeling.

Date of stay: December 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Best Western
Thank matthewwJ2798OU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this reviewResponded January 16, 2018

Thank you for staying with us and writing a review. We appreciate you letting us know about the refrigerator so we could reset the defrost timer to work during the day and the other issues as well.

We are doing several updates again this year including new guest room furnishings and touch less entry locks to go with the new paint and lighting installed last year. This year our hallways and indoor signage will also be updated. You may have noticed our new look outside with new paint, rock work, and new signs.

We hope you will come back and see what's new in the coming months.

Happy New Year,
Kim & Staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 3, 2018

Truly a wonderful place to relax from all of the traveling. The staff is very warm and friendly. One time I had to cancel a second night and they could not have been more gracious. I strongly recommend the cheese omelets.. .

Date of stay: December 2017
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Sarah P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this reviewResponded January 16, 2018

Thank you for staying with us and writing a review. We are glad you enjoy our breakfast too.

Hope to see you again soon,
Kim & Staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 2, 2018

We've stayed at other locations in Oregon, but we always choose this as number one choice. We always get upgraded to a suite when possible. Central location, great place, great staff. Definitely recommend this to anyone travelling to this area.

Date of stay: December 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Marina W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this reviewResponded January 16, 2018

Thank you for staying with us again. We appreciate your business and hearing your opinion. If there is anything we can do to make your next stay even better please let us know.

Have a Happy New Year!
Kim & Staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 26, 2017

We have stayed at this hotel once before. The breakfast is large with several items to choose from which is great since I had teenagers on both stays. The rooms were comfortable and very clean..This time I was upgraded to a suite and it was huge! The beds are usually very firm but this one was softer and pillow top and I slept great. I would stay here again and recommend it to others.

Date of stay: December 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank kimwX5431IX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this reviewResponded January 16, 2018

Thank you for staying with us. We are glad you enjoyed your upgraded room and very happy to hear the kids were fed well.

We look forward to seeing you again.

Happy New Year!
Kim & Staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 13, 2017

Pleasant location, nice ambiance, met every need. A couple of very casual restaurants in walking distance. Rooms were well insulated, although traffic noise from the highway was evident. I'm always pleased when breakfast includes healthy choices like oatmeal, fresh fruit and yogurt. The lobby coffee and add-ins was really good, too.

Date of stay: December 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Lorene L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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