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Reviewed April 7, 2018

I am at this villas at least 4 times a year and I really enjoy,since there are new owner the villas are more clean and the service is much better,before I had issue with the villa not beibg well clean but this time I was very happy

Date of stay: March 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RCI
1  Thank EsmirnaB4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 6, 2018

There were too many stairs for older people. The pillows were like slabs of cement. The pullout bed was very uncomfortable and the linens and blankets did not help with the comfort. When we called to get directions to the property, the staff only gave us an address. The GPS did not help in locating the property. The signage showing the property was not obvious late at night when we arrived.

Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RCI
Thank glademyler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lherman2012, Customer Service at Pocono Mountain Villas, responded to this reviewResponded April 13, 2018

Thank you for taking the time to write about your experience here.

I was disappointed to hear of the concerns that you had made mention of. I have passed along your concerns regarding signage and outside lighting to our Operations Team.

For future reference, our Resort offers many different villa styles with little to no stairs as well as easy entrance access. I do hope that this experience will not influence your decision to stay with us again. We at the Villas at Tree Tops and Fairway expect all to enjoy the ultimate in vacationing experiences, and I am truly regretful that we were not able to provide this for you and your family this trip.

Again, thank you for sharing your comments.




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Reviewed April 5, 2018 via mobile

It was just the right amount of space for everyone staying which was 4 adults and 3 children and the location of the tubing was perfect. The only issue was the fact that we had no phone or WiFi service because our carrier is T-mobile.

Date of stay: February 2018
Trip type: Travelled with family
Thank Catherine A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lherman2012, Customer Service at Pocono Mountain Villas, responded to this reviewResponded April 13, 2018

Thank you for taking the time to let us know about your visit to our Resort.

It is always our pleasure to serve our guests by welcoming them into a friendly, relaxing atmosphere.

Our resort has many different villa accommodations to offer families and friends of all sizes. We are pleased you enjoyed your stay while with us.

With our activities and amenities at the resort, there is something for everyone to enjoy. Our location is also a great asset, as we are close to fine dining and great local activities.

We look forward to welcoming you soon.

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Reviewed April 2, 2018 via mobile

We basically stayed in a townhouse. Very spacious, the customer service is great. Only downside the cleaning people spilt a chemical on the couch and didn’t wipe it up. So when I had to open the widows to air out the place. Besides that this is a great place. Oh yeah and the jets worked in the tub.

Date of stay: April 2018
Trip type: Travelled with family
1  Thank J_Terhune
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lherman2012, Customer Service at Pocono Mountain Villas, responded to this reviewResponded April 3, 2018

Thank you for taking the time to write a review of your stay. Our staff works diligently to ensure each guest enjoys every moment while with us. We are pleased we were able to succeed in making your trip to The Villas at Tree Tops and Fairway a great one.

I apologize for the spill on the couch and will certainly pass along your review to our Executive Housekeeper, so that she may speak to the cleaning staff and to also try and determine the villa in which you stayed so that the couch may be inspected and cleaned or replaced.

Guest feedback is very important to us and we do indeed value our guests input and concerns. We have made significant improvements property wide and will continue to do so that we can accommodate our guests to the fullest.

We look forward to welcoming you again in the future.

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Reviewed April 2, 2018

the resort activities were awesome; however, between the burn holes and ripped carpet and toilets that were not cleaned, bugs and rugs that looked like a poorly cleaned up crime scene we had to have them change our room twice. Even after that it was only decent. The many activities and the great staff is what made it an okay vacation in the end. I was so disappointed I took pictures.

Date of stay: July 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RCI
Thank tj20182018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lherman2012, Customer Service at Pocono Mountain Villas, responded to this reviewResponded April 3, 2018

We thank you for your feedback. We were happy to read that you enjoyed our activities and staff. We would also like to apologize for your displeasure with your accommodations.

I have shared your review with our Executive Housekeeper, so that she may address the housekeeping staff on your observations and to also remind them on the importance of preparing a villa for occupancy.

We currently have an aggressive villa improvement plan in place. This plan includes improvements to both Tree Tops and Fairway Villas.

We appreciate feedback from our guests and use it to our advantage. We are striving daily to improve our guests overall vacationing experience.

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