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Elle8845
Dix Hills, New York

Travel teams don’t stay here!!!

1.0 of 5 bubblesReviewed Jul 31, 2023
This property employs the absolute rudest, nastiest, most unaccommodating staff. The two women who work the front desk in the hospitality industry should be fired!! Our entire travel baseball team “had” to stay at this property since it’s a “preferred” Future Stars tournament hotel. These women made it their mission to make our stay and our teams’ stay miserable!! Every single thing the boys did was a major issue. From playing in the pool and passing a football, to using the hotel computers, walking in the hall or sitting in the lobby every moment was met with this one women in particular who made it her mission in life to follow them around and scold them with parents standing by. It was insane, the entire group by the end of the weekend called this property the hotel from hell and the land of “NO”! Parents were warned of being evicted within hours of checking in!! Another fun fact was as I sat in my room with a broken leg after a long day (while my husband was with the boys) and called the front desk for an extra blanket I was told I can have one if I come up to the front and get it. Never in my life have I had to walk to the front desk to pick up a blanket. Ever and I honestly wouldn’t have cared if they weren’t so incredibly nasty about it!! You’ll can follow our children around and can’t bring a guest with a broken leg a blanket? Something is seriously very wrong here!! Do us all a favor and do not participate in hosting out of town young kids travel teams groups anymore. I leave this review to save any other groups and families from a miserable stay.
Date of stay: July 2023
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
1.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
Review collected in partnership with Best Western
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jamie Hansen, Owner at SureStay Plus Hotel by Best Western Elizabethtown Hershey, responded to this review
Responded Aug 4, 2023
Thank you for the comments regarding your recent stay with us.

We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.

If we can be of further assistance, please don't hesitate to let us know.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (339)
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Reviewed July 21, 2023

The room was nice and clean. Amenities in the room were nice to have in case they were needed. The patio was refreshing. The hotel was right off the interstate but kind of secluded with a stream in front. Downside was the hot tub wasn’t in service. I felt it was overpriced but it is close to sports facilities so that may be a contributing factor.

Date of stay: July 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank hnpittsnogle
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dawn Hendricks, General Manager at SureStay Plus Hotel by Best Western Elizabethtown Hershey, responded to this reviewResponded September 10, 2023

Thank you so much for your review! We don't like when the hot tub isn't in working order either :( Hopefully next time you stay with us it will be!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 14, 2023

Great place to stay. Had an awesome breakfast and the hotel was clean and the staff was beyond helpful and friendly. We asked for some recommendations to eat and every restaurant was awesome. Some party members forgot some toiletry items and they came to the rescue more than once.

Date of stay: July 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank LindaLinky
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dawn Hendricks, General Manager at SureStay Plus Hotel by Best Western Elizabethtown Hershey, responded to this reviewResponded September 9, 2023

Thank you so much for your review! We hope you come back again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 8, 2023

July was my second time in a year (haven been there last May) to stay at this hotel during my business trip to Elizabethtown in PA. I am a professor and like to touch up on my notes the evening before the lectures and also like to reflect on my lectures the evening after.

This hotel provided plenty of space to accorded my needs. For one thing the rooms are quite spacious, quiet and equipped with comfortable working desk for me to work on my discussions. That was very good.

Date of stay: July 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank nguemmanuel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tyler Moyer, General Manager at SureStay Plus Hotel by Best Western Elizabethtown Hershey, responded to this reviewResponded July 12, 2023

Dear Guest,

Thank you for your feedback regarding your recent stay. We are glad to hear you had an enjoyable experience, and the guest room was able to meet your needs. We hope to see you again next year.

Regards,

Tyler M.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 6, 2023 via mobile

2nd year in a row staying here. My wife always likes to sanitize our hotel rooms as soon as we walk in. We were amazed because everything in the room looked brand new. We like to visit the area and do Hershey Park one day and Sights and Sounds in Lancaster the next. This is the perfect place to stay. My kids loved the indoor pool and hot tube. They also have an excellent buffet breakfast. We'll be back next year!

Date of stay: July 2023
Trip type: Travelled with family
Thank icemann77
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tyler Moyer, General Manager at SureStay Plus Hotel by Best Western Elizabethtown Hershey, responded to this reviewResponded July 12, 2023

Dear guest,

We are glad to hear you enjoyed your stay with us. We strive to ensure that every guest has as enjoyable experience lodging with us. We looking forward to seeing you again next year.

Regards,

Tyler M.
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 24, 2023

The staff was polite and looks like they enjoyed their work. The front desk was knowledgeable of the surrounding area and restaurants. The breakfast was hot and delicious specially the cheese omelets. The pool and whirlpool was relaxing. I liked the outdoor patio. The workout was well equipt with modern equipment.

Date of stay: June 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank sgtreconscout
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tyler Moyer, General Manager at SureStay Plus Hotel by Best Western Elizabethtown Hershey, responded to this reviewResponded June 28, 2023

Dear Guest,

Thank you for your feedback! We are glad to hear that you enjoyed your stay.

Regards,

Tyler M.
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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