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Rach

WONDERFUL customer service!

5.0 of 5 bubblesReviewed Aug 9, 2023
I will start off by saying that I have not stayed at this hotel yet but will be very soon. I wanted to leave this review to say that the staff - 3 different women - were absolutely wonderful with my reservation process when I called the hotel. These women were the most kind and professional people that I've ever dealt with at a hotel. I will be staying for 3 weeks and they were great at accommodating me during this time. From this experience, I look forward to my stay and thanking them in person!
Date of stay: August 2023
Trip type: Travelled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dawn Hendricks, General Manager at SureStay Plus Hotel by Best Western Elizabethtown Hershey, responded to this review
Responded Sep 10, 2023
Thank you! We can't wait to have you stay with us and meet you in person!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (339)
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Traveller rating
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All reviews room was clean bagels front desk staff basketball tournament breakfast buffet indoor pool great stay the breakfast area comfortable hotel convenient location small room worked perfectly definitely stay here again biscuits and gravy staff was very friendly many options major highway
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Reviewed August 1, 2023

The rooms were clean, the pool was great for our kid, everyone was polite - there was a full breakfast. The rooms were a little tight but the beds were comfortable. We were 20 minutes from Hershey Park and would definitely go back.

Date of stay: July 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank emdev23
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dawn Hendricks, General Manager at SureStay Plus Hotel by Best Western Elizabethtown Hershey, responded to this reviewResponded September 10, 2023

We are so happy you enjoyed your stay with us and hope to have you stay with us again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 31, 2023

This property employs the absolute rudest, nastiest, most unaccommodating staff. The two women who work the front desk in the hospitality industry should be fired!! Our entire travel baseball team “had” to stay at this property since it’s a “preferred” Future Stars tournament hotel. These women made it their mission to make our stay and our teams’ stay miserable!! Every single thing the boys did was a major issue. From playing in the pool and passing a football, to using the hotel computers, walking in the hall or sitting in the lobby every moment was met with this one women in particular who made it her mission in life to follow them around and scold them with parents standing by. It was insane, the entire group by the end of the weekend called this property the hotel from hell and the land of “NO”! Parents were warned of being evicted within hours of checking in!! Another fun fact was as I sat in my room with a broken leg after a long day (while my husband was with the boys) and called the front desk for an extra blanket I was told I can have one if I come up to the front and get it. Never in my life have I had to walk to the front desk to pick up a blanket. Ever and I honestly wouldn’t have cared if they weren’t so incredibly nasty about it!! You’ll can follow our children around and can’t bring a guest with a broken leg a blanket? Something is seriously very wrong here!! Do us all a favor and do not participate in hosting out of town young kids travel teams groups anymore. I leave this review to save any other groups and families from a miserable stay.

Date of stay: July 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Elle8845
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jamie Hansen, Owner at SureStay Plus Hotel by Best Western Elizabethtown Hershey, responded to this reviewResponded August 4, 2023

Thank you for the comments regarding your recent stay with us.

We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.

If we can be of further assistance, please don't hesitate to let us know.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 21, 2023

The room was nice and clean. Amenities in the room were nice to have in case they were needed. The patio was refreshing. The hotel was right off the interstate but kind of secluded with a stream in front. Downside was the hot tub wasn’t in service. I felt it was overpriced but it is close to sports facilities so that may be a contributing factor.

Date of stay: July 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank hnpittsnogle
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dawn Hendricks, General Manager at SureStay Plus Hotel by Best Western Elizabethtown Hershey, responded to this reviewResponded September 10, 2023

Thank you so much for your review! We don't like when the hot tub isn't in working order either :( Hopefully next time you stay with us it will be!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 14, 2023

Great place to stay. Had an awesome breakfast and the hotel was clean and the staff was beyond helpful and friendly. We asked for some recommendations to eat and every restaurant was awesome. Some party members forgot some toiletry items and they came to the rescue more than once.

Date of stay: July 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank LindaLinky
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dawn Hendricks, General Manager at SureStay Plus Hotel by Best Western Elizabethtown Hershey, responded to this reviewResponded September 9, 2023

Thank you so much for your review! We hope you come back again!

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Reviewed July 8, 2023

July was my second time in a year (haven been there last May) to stay at this hotel during my business trip to Elizabethtown in PA. I am a professor and like to touch up on my notes the evening before the lectures and also like to reflect on my lectures the evening after.

This hotel provided plenty of space to accorded my needs. For one thing the rooms are quite spacious, quiet and equipped with comfortable working desk for me to work on my discussions. That was very good.

Date of stay: July 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank nguemmanuel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tyler Moyer, General Manager at SureStay Plus Hotel by Best Western Elizabethtown Hershey, responded to this reviewResponded July 12, 2023

Dear Guest,

Thank you for your feedback regarding your recent stay. We are glad to hear you had an enjoyable experience, and the guest room was able to meet your needs. We hope to see you again next year.

Regards,

Tyler M.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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