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gkc1228

Clean and comfortable

5.0 of 5 bubblesReviewed Aug 25, 2023
Extremely clean and comfortable - in fact I want to know where to buy the pillows and comforter because truly the most comfortable I’ve used in a hotel or home! Front desk staff very nice and helpful.
Date of stay: August 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Best Western
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dawn Hendricks, General Manager at SureStay Plus Hotel by Best Western Elizabethtown Hershey, responded to this review
Responded Sep 10, 2023
Thank you so much for your review! We think they are pretty comfy too! Our vendor we buy them from is for commerical use only. However, next time you stay, see if we have any new ones and we would be happy to sell them to you if we have them in stock!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (339)
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Traveller rating
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Reviewed August 20, 2023

We loved coming back here and can not wait to return for another Sure adventure with my family, including the family dog who’s an inn favorite. Ginger enjoys your hotel and smiling at every guest and staff member.

Date of stay: August 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank 20gingerrobbies
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dawn Hendricks, General Manager at SureStay Plus Hotel by Best Western Elizabethtown Hershey, responded to this reviewResponded September 10, 2023

We can't wait for Ginger to come back either!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 12, 2023

The hotel was exceptionally clean.
Staff was friendly. Breakfast was fresh and lots to choose from.. I would definitely recommend here. The only complaint which couldn't be helped was that the indoor pool was cold. We would have liked the glass doors to be opened so we could have enjoyed the fresh air while swimming.

Date of stay: August 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank UmmaAndHarper
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dawn Hendricks, General Manager at SureStay Plus Hotel by Best Western Elizabethtown Hershey, responded to this reviewResponded September 10, 2023

We are so happy to hear you enjoyed your stay with us! You and your granddaughter are welcome back anytime!

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Reviewed August 9, 2023

I will start off by saying that I have not stayed at this hotel yet but will be very soon. I wanted to leave this review to say that the staff - 3 different women - were absolutely wonderful with my reservation process when I called the hotel. These women were the most kind and professional people that I've ever dealt with at a hotel. I will be staying for 3 weeks and they were great at accommodating me during this time. From this experience, I look forward to my stay and thanking them in person!

Date of stay: August 2023
Trip type: Travelled on business
Thank RG000111
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dawn Hendricks, General Manager at SureStay Plus Hotel by Best Western Elizabethtown Hershey, responded to this reviewResponded September 10, 2023

Thank you! We can't wait to have you stay with us and meet you in person!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 1, 2023

The rooms were clean, the pool was great for our kid, everyone was polite - there was a full breakfast. The rooms were a little tight but the beds were comfortable. We were 20 minutes from Hershey Park and would definitely go back.

Date of stay: July 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank emdev23
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dawn Hendricks, General Manager at SureStay Plus Hotel by Best Western Elizabethtown Hershey, responded to this reviewResponded September 10, 2023

We are so happy you enjoyed your stay with us and hope to have you stay with us again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 31, 2023

This property employs the absolute rudest, nastiest, most unaccommodating staff. The two women who work the front desk in the hospitality industry should be fired!! Our entire travel baseball team “had” to stay at this property since it’s a “preferred” Future Stars tournament hotel. These women made it their mission to make our stay and our teams’ stay miserable!! Every single thing the boys did was a major issue. From playing in the pool and passing a football, to using the hotel computers, walking in the hall or sitting in the lobby every moment was met with this one women in particular who made it her mission in life to follow them around and scold them with parents standing by. It was insane, the entire group by the end of the weekend called this property the hotel from hell and the land of “NO”! Parents were warned of being evicted within hours of checking in!! Another fun fact was as I sat in my room with a broken leg after a long day (while my husband was with the boys) and called the front desk for an extra blanket I was told I can have one if I come up to the front and get it. Never in my life have I had to walk to the front desk to pick up a blanket. Ever and I honestly wouldn’t have cared if they weren’t so incredibly nasty about it!! You’ll can follow our children around and can’t bring a guest with a broken leg a blanket? Something is seriously very wrong here!! Do us all a favor and do not participate in hosting out of town young kids travel teams groups anymore. I leave this review to save any other groups and families from a miserable stay.

Date of stay: July 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Elle8845
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jamie Hansen, Owner at SureStay Plus Hotel by Best Western Elizabethtown Hershey, responded to this reviewResponded August 4, 2023

Thank you for the comments regarding your recent stay with us.

We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.

If we can be of further assistance, please don't hesitate to let us know.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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