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janemcgill
Pasadena, Maryland

Great accommodations for the price

5.0 of 5 bubblesReviewed Jan 22, 2024
The breakfast was excellent with lots of hot and cold items to choose from. Nothing in the breakfast serving room ever ran out because the attendants were constantly refilling items and were also wiping down counters and tables. Room was small but clean and the temperature was perfect in the room. Mattress and pillows were very comfortable.
Date of stay: January 2024
5.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Best Western
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dawn Hendricks, General Manager at SureStay Plus Hotel by Best Western Elizabethtown Hershey, responded to this review
Responded Jan 24, 2024
We are so happy to hear you enjoyed your stay with us! We hope to see you again soon!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (337)
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Traveller rating
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Traveller rating
180
82
37
26
12
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All reviews room was clean bagels front desk staff basketball tournament breakfast buffet indoor pool great stay the breakfast area comfortable hotel convenient location small room worked perfectly definitely stay here again biscuits and gravy staff was very friendly many options major highway
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18 - 23 of 337 reviews
Reviewed January 22, 2024

Staff at night are not friendly, the guy behind the front guess yelled at guess, spoke down to people, would make comments about guess under his breath as you walked by and if you were just in the area. Did not want to be bothered to assist anyone.

Date of stay: January 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank X1074SGkrisd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dawn Hendricks, General Manager at SureStay Plus Hotel by Best Western Elizabethtown Hershey, responded to this reviewResponded January 24, 2024

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 19, 2024

What a wonderful place. We were there for a volleyball tournament. The level of service is beyond what i have seen at high end Hiltons and Marriotts. I had requested connecting rooms. Dawn assured me I would have my requests. I am always told, " we do not guarantee that". Dawn made sure we get our request. From now on i will for sure consider Best western first. Thank you Dawn and staff

Date of stay: January 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank islandseeker5
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dawn Hendricks, General Manager at SureStay Plus Hotel by Best Western Elizabethtown Hershey, responded to this reviewResponded January 21, 2024

THANK YOU! It was my pleasure to make sure you and your family had the most comfortable stay possible with us! We hope to see you again in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 23, 2023

The room was clean and bed was comfortable. The shower was a little harsh, couldn’t put my face directly in the jet. The breakfast was surprisingly really nice. They had hot food, including sausage gravy, chipped beef, eggs and waffles. They had Frank’s and not Tabasco and Nutella single serving packets as well as cereal coffee with good creamer. Would stay again.

Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Shanna S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dawn Hendricks, General Manager at SureStay Plus Hotel by Best Western Elizabethtown Hershey, responded to this reviewResponded December 26, 2023

Thank you so much for sharing your experience with us! We hope to have you stay with us again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 18, 2023

Best western had the best most comfortable King size bed and extremely soft pillows which made it difficult for me to want to get out of bed, let alone leave the room for the business I needed to perform 🤗

Date of stay: November 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank satisfiedcust0mer315
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dawn Hendricks, General Manager at SureStay Plus Hotel by Best Western Elizabethtown Hershey, responded to this reviewResponded November 19, 2023

We are so happy to hear you enjoyed your stay with us! We think the pillows are beds are pretty awesome too and hope to have you as our guest again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 13, 2023

We attended a wedding in the area. This hotel was close, clean, wonderfully convenient, food was good, nice amenities, very friendly staff. Really couldn’t ask for much more. Was not the cheapest I. The area but was very nice.

Date of stay: November 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank mbdgurty
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dawn Hendricks, General Manager at SureStay Plus Hotel by Best Western Elizabethtown Hershey, responded to this reviewResponded November 15, 2023

Thanks so much for staying with us! We hope to have you as our guest again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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