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achef2024
Erie, Pennsylvania

Poor room service

4.0 of 5 bubblesReviewed Feb 17, 2024
Unfortunately they fell short as far as housekeeping and maintenance items Period I have stayed at this hotel before and it was a much better experience two years ago
The breakfast was excellent everything was full and fresh and hot and the service in the breakfast area was also very good
Date of stay: February 2024
Trip type: Travelled on business
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Best Western
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dawn Hendricks, General Manager at SureStay Plus Hotel by Best Western Elizabethtown Hershey, responded to this review
Responded Feb 19, 2024
I am so sorry to learn your stay with us was not what you expected! Please reach out to us directly and let us know what happened! We want every stay to be amazing and we are so sorry we fell short of that!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (333)
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Traveller rating
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82
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Reviewed February 5, 2024

I really did enjoy my stay. I had a comfortable bed and my Breakfast was delightful and the coffee was the greatest. The people that worked there was very nice and very helpful. Looking forward to my next stay.

Date of stay: February 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank L90FNkathy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dawn Hendricks, General Manager at SureStay Plus Hotel by Best Western Elizabethtown Hershey, responded to this reviewResponded February 7, 2024

We are so happy to hear your stay with us was wonderful! We cannot wait to have you stay with us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 2, 2024

We stay at this location because my mother-in-law is at the nearby Masonic Village in Elizabethtown. This is the perfect small hotel that offers a GREAT breakfast (free) each morning and is only five minutes away from Masonic. When you're looking for lunch or dinner, head to Gus's Keystone Family Restaurant that's five minutes up the road in Mt. Joy. Outstanding food & portion size.

Date of stay: February 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank PBrooksT
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dawn Hendricks, General Manager at SureStay Plus Hotel by Best Western Elizabethtown Hershey, responded to this reviewResponded February 2, 2024

We are so happy to hear you enjoy your time in our neck of the woods! You are always welcome!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 30, 2024 via mobile

We were in town for a wedding. After the wedding, the family gathered in the lobby to have a few drinks and a meat & cheese platter. Almost immediately the front desk clerk, Christopher I believe his name was, told us we needed to he quiet as they had received numerous complaints about noise. At no point did we see him take phone calls. Regardless, we quieted down out of respect for the guests if they did in fact complain. Every few minutes afterwards, the clerk told us we needed to be quiet. He was completely condescending and aggressive towards us. Even the first time, he showed zero respect or customer service towards us. He eventually threatened to call the police if we didn't quiet down. He told us to go to a room and hang out there, which makes no sense. You're bound to get more complaints in a regular room vs the public gathering area in the lobby. He jusy didn't want to personally hear us. The wedding party brought in a lot of business with their room blocks, and we're treated terribly on their wedding night by your staff. Just to be clear - this wasn't a young, rowdy wedding group. There was no one there under the age of 40. No one was carrying on or creating issues. The kicker is the brides 93 year old grandmother that was there also, she is from Canada and it will most likely be the last time the bride got to see her.

Unacceptable customer service. I am supposed to be going to a wedding in 2025 at the Star Barn again. My friend, the groom, asked about the hotel. I will be making it well known not to have your wedding party stay at your hotel.

Room tip: Don't expect to be able to step foot in the lobby after hours.
Date of stay: January 2024
Trip type: Travelled with family
Thank SRT7964
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dawn Hendricks, General Manager at SureStay Plus Hotel by Best Western Elizabethtown Hershey, responded to this reviewResponded February 2, 2024

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. The staff member you are speaking of has been let go from our property. We would love for you to come back again and we truly believe your next expirence will be amazing.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 29, 2024

Room was very clean, hotel was quiet and the breakfast was great. Perfect location right off the exit. The breakfast was nice with quite a few options for hot or grab and go. Will gladly stay here again.

Date of stay: January 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank maryhanna283
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dawn Hendricks, General Manager at SureStay Plus Hotel by Best Western Elizabethtown Hershey, responded to this reviewResponded January 30, 2024

Thank you so much for your review! We are so happy you enjoyed your stay with us!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 22, 2024

The breakfast was excellent with lots of hot and cold items to choose from. Nothing in the breakfast serving room ever ran out because the attendants were constantly refilling items and were also wiping down counters and tables. Room was small but clean and the temperature was perfect in the room. Mattress and pillows were very comfortable.

Date of stay: January 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank janemcgill
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dawn Hendricks, General Manager at SureStay Plus Hotel by Best Western Elizabethtown Hershey, responded to this reviewResponded January 24, 2024

We are so happy to hear you enjoyed your stay with us! We hope to see you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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