The rooms were clean and bed good, however the rooms are very small, bathroom especially. Obviously an older hotel that still has the door for shared rooms, thus creating a large amount of wasted space, which could have been used to create a larger vanity area.
Thank you so much for taking the time to review us. Next time you stay with us request a non-connecting room and we will definitely be able to accomodate that. Our vanities in our additions built in 2018/2019 have bigger bathrooms/vantie areas. Please be sure to mention you would prefer one of those as well. We hope to see you again!
Unfortunately they fell short as far as housekeeping and maintenance items Period I have stayed at this hotel before and it was a much better experience two years ago
The breakfast was excellent everything was full and fresh and hot and the service in the breakfast area was also very good
I am so sorry to learn your stay with us was not what you expected! Please reach out to us directly and let us know what happened! We want every stay to be amazing and we are so sorry we fell short of that!
I really did enjoy my stay. I had a comfortable bed and my Breakfast was delightful and the coffee was the greatest. The people that worked there was very nice and very helpful. Looking forward to my next stay.
We are so happy to hear your stay with us was wonderful! We cannot wait to have you stay with us again.
We stay at this location because my mother-in-law is at the nearby Masonic Village in Elizabethtown. This is the perfect small hotel that offers a GREAT breakfast (free) each morning and is only five minutes away from Masonic. When you're looking for lunch or dinner, head to Gus's Keystone Family Restaurant that's five minutes up the road in Mt. Joy. Outstanding food & portion size.
We are so happy to hear you enjoy your time in our neck of the woods! You are always welcome!
We were in town for a wedding. After the wedding, the family gathered in the lobby to have a few drinks and a meat & cheese platter. Almost immediately the front desk clerk, Christopher I believe his name was, told us we needed to he quiet as they had received numerous complaints about noise. At no point did we see him take phone calls. Regardless, we quieted down out of respect for the guests if they did in fact complain. Every few minutes afterwards, the clerk told us we needed to be quiet. He was completely condescending and aggressive towards us. Even the first time, he showed zero respect or customer service towards us. He eventually threatened to call the police if we didn't quiet down. He told us to go to a room and hang out there, which makes no sense. You're bound to get more complaints in a regular room vs the public gathering area in the lobby. He jusy didn't want to personally hear us. The wedding party brought in a lot of business with their room blocks, and we're treated terribly on their wedding night by your staff. Just to be clear - this wasn't a young, rowdy wedding group. There was no one there under the age of 40. No one was carrying on or creating issues. The kicker is the brides 93 year old grandmother that was there also, she is from Canada and it will most likely be the last time the bride got to see her.
Unacceptable customer service. I am supposed to be going to a wedding in 2025 at the Star Barn again. My friend, the groom, asked about the hotel. I will be making it well known not to have your wedding party stay at your hotel.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. The staff member you are speaking of has been let go from our property. We would love for you to come back again and we truly believe your next expirence will be amazing.
