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Great breakfast, well maintained rooms that are very comfortable with a friendly and helpful staff. The rooms were very clean and everything worked as it suppose to. Water pressure and temperature was excellent.
Date of stay: March 2024
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Dawn Hendricks, General Manager at SureStay Plus Hotel by Best Western Elizabethtown Hershey, responded to this review
Responded Apr 5, 2024
Thank you so much for taking the time to review us! We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
All reviews room was clean bagels front desk staff basketball tournament breakfast buffet indoor pool great stay the breakfast area comfortable hotel convenient location small room worked perfectly definitely stay here again biscuits and gravy staff was very friendly many options major highway
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Room and hotel was super clean ! Beds are super comfy! Water pressure in the shower is amazing ! Staff is wonderful ! Breakfast was fantastic! Pool/Gym was amazing ! Vending machines are priced reasonable! Will def stay again !
Date of stay: February 2024
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Dawn Hendricks, General Manager at SureStay Plus Hotel by Best Western Elizabethtown Hershey, responded to this reviewResponded March 5, 2024
Thank you so much for your review! We love hearing that everything we do is appreciated and we hope to see you again soon!
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Not a fan of the cancelation policy , little bit pricey for the area. Stayed 3 nights and each night was a different rate?! What the heck is that about? Pet friendly hotel so we hada barking dog in the room next to us and noisy people coming in late.
Date of stay: February 2024
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Dawn Hendricks, General Manager at SureStay Plus Hotel by Best Western Elizabethtown Hershey, responded to this reviewResponded February 21, 2024
I am so sorry to hear your stay with us wasn't what you expected. If you expirence problems such as dogs barking please reach out to the front desk so we can contact the guest and or move your room. We want your stay with us to be perfect and will do everything we can to make sure it is if we know about an issue! We hope to have you stay with us again.
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The rooms were clean and bed good, however the rooms are very small, bathroom especially. Obviously an older hotel that still has the door for shared rooms, thus creating a large amount of wasted space, which could have been used to create a larger vanity area.
Room tip: Average room definitely not big enough for more than 2 people
Date of stay: February 2024
Trip type: Travelled with family
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Dawn Hendricks, General Manager at SureStay Plus Hotel by Best Western Elizabethtown Hershey, responded to this reviewResponded February 19, 2024
Thank you so much for taking the time to review us. Next time you stay with us request a non-connecting room and we will definitely be able to accomodate that. Our vanities in our additions built in 2018/2019 have bigger bathrooms/vantie areas. Please be sure to mention you would prefer one of those as well. We hope to see you again!
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Unfortunately they fell short as far as housekeeping and maintenance items Period I have stayed at this hotel before and it was a much better experience two years ago The breakfast was excellent everything was full and fresh and hot and the service in the breakfast area was also very good
Date of stay: February 2024
Trip type: Travelled on business
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Dawn Hendricks, General Manager at SureStay Plus Hotel by Best Western Elizabethtown Hershey, responded to this reviewResponded February 19, 2024
I am so sorry to learn your stay with us was not what you expected! Please reach out to us directly and let us know what happened! We want every stay to be amazing and we are so sorry we fell short of that!
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I really did enjoy my stay. I had a comfortable bed and my Breakfast was delightful and the coffee was the greatest. The people that worked there was very nice and very helpful. Looking forward to my next stay.
Date of stay: February 2024
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Dawn Hendricks, General Manager at SureStay Plus Hotel by Best Western Elizabethtown Hershey, responded to this reviewResponded February 7, 2024
We are so happy to hear your stay with us was wonderful! We cannot wait to have you stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC