We did the Sleep/Park/Fly package due to an early morning flight out of PHL. Arrived after 9:00 pm, so all we really had to do was sleep. The hotel seemed newly renovated, and we were put on the first floor near the lobby which I thought would be a nightmare for noise. It actually wasn't too bad. Getting the shuttle to the airport in the morning was pretty painless and the driver was very helpful. The trouble was on the way back. I did as they requested and called the hotel upon getting our bags when we landed. Soon after as I was stepping outside to the waiting area on the curb, I saw the Wyndham van drive right by. I called the number again and she said 'no problem, there is another van coming right behind that one'. 20 minutes later...still no van (the hotel is at most 10 minutes away). Everyone else on our flight had cleared out of the airport. My husband called and was told again 'there is a driver on the way'. When he said 'that's what you told us 20 minutes ago, she changed her story and said 'well someone will be there in 10 - 15 minutes'. At that point, having already been in transit for 11 hours and another 3 hour drive ahead of us, my husband blew up and said 'get someone here NOW!' Within a couple of minutes the van appeared (the same one I saw the first time) and the driver said he had only just then received the call. WHAT??? So the word of advice is, if you don't get a van within 10 minutes, call and demand that they get someone there ASAP. The woman answering the phone was obviously not at all concerned about customers on their way home.
- Official Description (provided by the hotel):
- Full service hotel located with easy access to I-95 and 2 miles from the Philadelphia International Airport. We offer you free airport shuttle, wi-fi, fitness center, business center, comfortable and spacious accommodations. 308 guest rooms, over 5500 sq ft of function/meeting space for your group needs. Internal food and beverage, makes planning easy. Restaurant, room service and lounge. Handicap accessible.Park and Fly packaging available. ... more less
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- Also Known As:
- Quality Inn Essington