We stayed here because of the information on the web promising a renovated hotel and the location was central to the places we needed to travel to. The hotel is in a great location which is the good news the rest of the details are not so positive. The hotel really needs a refresh, poor lighting in the lobby and elevators that barely function. The hotel is not a welcoming place in the least. Check-in was long and only one person was at the desk, he was a friendly man, but the time was really late and the staff was not adequate for the guests checking in. The room and the hallways are dark, gloomy and musty. The linens are torn and need replacing, the room is old and needs updating, only one trash can was in the room not in the bathroom and the coffee maker was old and seemed not so safe or modern. The second day no maid service was provided and when we complained and asked for fresh towels they were not available and we were told they had many check-outs and 105 check-ins as if that was our concern as guests. Then on our last day we slept in our non-made room without fresh linens and when we went to shower there was no hot water, which just sealed the deal. Although the staff seems to try hard, the property lacks any investment from the owners to maintain and make the guest experience a positive one that you would recommend a Wyndham property for a future stay. DO NOT stay in this property. We travel often and I am sorry we took the time to join the Wyndham rewards program since we will never book a stay with Wyndham again.
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- Also Known As:
- Wyndham Garden Harrisburg Hotel Harrisburg
- Wyndham Harrisburg
- Harrisburg Wyndham