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All reviews national holidays leisure facilities sauna and steam room evening meal and breakfast health club good size platinum member changing rooms two double beds public areas bar area the ground floor yorkshire dales lovely hotel wedding party hotel is situated weekend break
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Reviewed September 29, 2017 via mobile

Super helpful friendly staff, lovely clean and tidy room, great location for travel. Left something in the room and forgot my toothpaste, staff couldn't have been more helpful. Red head lady on reception was superb when checking me in.

Stayed: September 2017, travelled on business
Thank Victoria P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HI-LeedsBrighouse, Guest Services Coordinator at Holiday Inn Leeds Brighouse, responded to this reviewResponded October 3, 2017

Dear Victoria P
Thank you very much for taking the time to write a review following your recent stay at Holiday In Leeds Brighouse. We are really pleased to hear you had a great nights sleep and that the staff were very helpful with the forgotten items. We hope we can look forward to seeing you again soon
Many thanks
Steph Swinden
Guest Services Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 18, 2017 via mobile

Great location, good for motorways etc. Hotel looks a bit tired, needs a bit of modernisation. White paint has finger marks and doors are worn with use. Phone in room has all the rubber buttons missing!

Staff are very friendly but training seems lacking. Not up to speed on room service menu as an example.

Overall reasonable for the price but could be so much better with a little tlc.

Stayed: September 2017, travelled on business
Thank nigels26614
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HI-LeedsBrighouse, Guest Services Coordinator at Holiday Inn Leeds Brighouse, responded to this reviewResponded September 21, 2017

Dear nigels26614

Thank you very much for taking the time to review your recent stay at Holiday Inn Leeds Brighouse and for your feedback on the hotels appearance which is much appreciated. You will be pleased to know that there are already plans in place to renovate the hotels front of house areas and this will give the more modern look and feel that you highlight in your review.
I would also like to thank you for your feedback on the training issues which will be passed onto the management team and addressed where required and I will ask our maintenance team to have a look into the phone issue too.
Thank you once again for your feedback and we hope we can welcome you back again once the renovation work has been completed,
Kind regards
Steph swinden
Guest Services Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 17, 2017 via mobile

Yuck, food was horrendous, red wine tasted like it had been opened for weeks and very expensive. The only thing going for this place was the disco afterwards. Can't comment on any of the accommodation as we live locally and didn't stay. Very expensive will never use again

Stayed: December 2016, travelled on business
Thank rachael w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HI-LeedsBrighouse, Guest Services Coordinator at Holiday Inn Leeds Brighouse, responded to this reviewResponded September 21, 2017

Dear Rachael w

Thank you for your feedback on a Christmas function you have attended in the past. I am very sorry to hear you were disappointed with the food and drink that was provided and apologise that this impacted on the enjoyment of the experience for you. I am sure however that if you made the staff aware of these issues at the time they will have done whatever they could to have resolved them for you. Should you wish to discuss any of your experience further please do not hesitate to contact the hotel directly.

Kind regards
Steph Swinden
Guest Services Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 11, 2017 via mobile

My daughter and son in law were married and had their reception here on Saturday and it was AMAZING! From the moment we walked into a wedding fair 15 months ago to checking out this morning we have received superb care. Amy, the wedding coordinator has been brilliant every step of the way, Lucy and Debra were so friendly at breakfast every morning and the man who serviced our suite every day couldn't do enough to make us comfortable. The reception staff were always one step ahead of us with our questions and requests. There will simply never be enough words to thank them all for a truly fantastic time.

Stayed: September 2017, travelled with family
1  Thank Suejf64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HI-LeedsBrighouse, Guest Services Coordinator at Holiday Inn Leeds Brighouse, responded to this reviewResponded September 20, 2017

Dear Suejf64

Thank you very much for taking the time to write a review following your daughters wedding. We are delighted that you enjoyed the day and all went smoothly. I will be sure to pass on your comments to the team and we look forward to seeing you again soon

Many thanks
Steph Swinden
Guest Services Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 11, 2017

Couple of things to mention after having read previous reviews are firstly, book on the IHG website if you want a special room i.e. one with a balcony, and ,secondly, I love a bath in a morning but future travellers please be assured the showers in the rooms are really fantastic to the point 'er indoors wants one at home!! (Sadly for me!!)
We arrived at the Hotel and received the warmest of welcomes which was really nice. The balcony room we stayed in had lovely views over the Pennines but look down below you could also keep your eye on the car in the car park. Rooms are very well appointed, modern. and immaculately clean.
The Spire Health Club which is complimentary to Hotel Guests offers a well equipped Gym, Swimming Pool, Jacuzzi, Sauna and Steam Room which is well worth a visit, and again immaculately clean, the Staff there are lovely and very welcoming.
We arrived on a Saturday when they were entertaining guests for a wedding - so it was quite busy but not noisy at all at night. Early on the Sunday morning (0.630) when we came down the cleaning staff had obviously worked until the early hours and there was not a thing out of place in the Public areas of the premises - not a dirty glass, confetti, cig butt, dirty table to be seen. I wish all Hotels kept these same high standards but sadly there are lots who don't.
The Menu is a bit typical 'chain hotel' but offers a good selection, very nicely cooked and the selection at breakfast is really aimed at everyone's taste and served to the highest standard.
The Hotel itself is situated just literally a few hundred yards from Junction 25 on the M62, so ease of travelling there is great.
Finally and most importantly are the Staff here. They are a fantastic team who can not do too much to make your stay welcome. I am not one to write a review and mention names but this time I feel I must, thanks to Lucy (A truly lovely person who is so customer orientated and caring - well done Kew Green for appointing such a loyal member of Staff x) Holly (all the best for uni!! and a really hard worker x) and Kate (well done for being part of the management team x) Notwithstanding all the staff without exception are really excellent.
Lovely Hotel to visit and we will certainly go there again soon.

Room Tip: The Balcony rooms are on the first floor so those with limited access are not recommended.
  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Service
1  Thank John R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HI-LeedsBrighouse, Guest Services Coordinator at Holiday Inn Leeds Brighouse, responded to this reviewResponded September 20, 2017

Dear John R

Many thanks for taking the time to write such a detailed and lovely review following your stay here at Holiday Inn Leeds Brighouse. We are delighted that you enjoyed your stay so much that you felt you needed to write a review and to name a few of the team that stood out for you during your stay. I will be sure to share with them and the rest of the team your kind words and we hope to welcome you back again very soon

Kind regards
Steph Swinden
Guest Services Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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