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“Five star service at three star prices”

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Premier Inn London Heathrow Airport (Bath Road) Hotel
Ranked #2 of 23 Hotels in Hounslow
Certificate of Excellence
Dublin
Level Contributor
48 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Five star service at three star prices”
5 of 5 bubbles Reviewed 9 March 2012

Every time we fly from Heathrow we stay at this hotel the night before, it's a great start to the holiday. The hotel is very clean with excellent facilities, everything you need. The menu in the restaurant has choices to suit every taste, the dishes are basic but great value. All the staff, from Reception, Bar and Restaurant are professional, friendly and helpful. Amazing value, always a great experience. Efficient transfer bus to the airport. Can't recommend this hotel enough, we would stay here over some of the 5 stars near the airport which have been disappointing. We will be returning here again and again.

  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BerlinDublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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8,235 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,213)
Date | Rating
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English first
Isle of Wight, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 9 March 2012

On arrival you are directed to automated machines for issue of a room number and plastic room card. There are staff on hand to direct you and do the job for you if you want. Feel this is only useful at busy times,not when you are the only one checking in and you cannot pick a room with a view!
The room was clean and comfortable and quiet but as selection was automated I did not get a room with a view! The room window cannot be opened if you want fresh air,but the a/c is effective if needed.Bath/Shower in bathroom. As a single traveller I was directed to a table for "single diners" at the back of the restaurant,behind a pillar for dinner-felt ingnored and out of sight! I was not best pleased,especially as only a few diners in at the time and made a complaint after dinner. The dinner was over priced as well as the pudding. The meat was pre frozen from a packet and heated up,as was the pudding with custard. Came to £16.10 for the main meal and pudding.Made a written complaint to Premier Inn after my stay. A bus stop just outside the hotel and night bus 3 times an hour to the airport all night.Takes about 10 minutes to Heathrow Central bus station,where you can walk to the terminals or to the free transfers to terminals 4 and 5. You can travel free in the Heathrow zone on London buses up to the Ibis Hotel in Bath road-Premier Inn is just beyond the free travel zone,if the automated message on the bus was correct!From Heathrow Central bus station take the 111 or 105 bus which goes along Bath Road. Overall a good stay,apart from the dining experience which was very poor and over priced in monetary terms and made single diners feel undervalued unless you complained at the poor treatment.

Room Tip: Maybe ask for a room with a view?!
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  • Stayed March 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JohnC1603
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bishops Stortford, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 8 March 2012

Nice welcome.Good size room, perfect for an overnight stay. Confortable, with some details of good taste. Very pleasant around the main bar area, with subtle lighting playing with the decoration. And I reccomend the Restaurant for its tasty, good quality food and excellent service.

Room Tip: Not to far from lifts
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  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Eric C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bingham, United Kingdom
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 8 March 2012

Excellent value for one person in a room. Amazing lobby - very classy for the brand and price. Fish and chips were really good!

  • Stayed February 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hotmice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 8 March 2012

The over stay was what I would expect from an Establishment of this sort. The Rooms were Quite and Reception staff Helpfull. But Upon Check in I mentioned that Breakfast was Paid for By my company in advance and to make sure I was on the list at Breakfast. When I Came down for Breakfast the Next morning, My Name Was NOT on the List,,,,Or for the rest of the week Every Day I had to Complain about the same thing and After Checking YES, My Company HAD paid for Breakfast But My name WAS NEVER on the list.

The service in the Restuarant for the Evening Meal was Exceptional Dardan Our Waiter Went Above expectation with service.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Louis D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dolly A, Manager at Premier Inn London Heathrow Airport (Bath Road) Hotel, responded to this review, 9 March 2012
Dear TripAdvisor Member,

Thank you for taking time to write your feedback on your recent stay with us. Here at Premier Inn Heathrow Bath Road we strive to provide our customers with a high standard of service and I am glad to hear that the dinner team and the reception team lived up to your expectations.

I am terribly sorry about the mix up with your pre-booked breakfast, it must have been exasperating for you. We do take our customer comments seriously and I would appreciate an opportunity to discuss this with you and to get more details in order to investigate the matter further. Could you please contact me directly on 0871 575 8508 (option 3).

Kind Regards
Dolly
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Braunton, United Kingdom
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 7 March 2012

Always stay here before and on our return to and from USA. Rooms are always comfortable, spotlessly clean, staff very welcoming and proffesional, service in the restaurant is excellent as is the food, both dinner and a great value breakfast. Would recommend this hotel to anyone.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jillian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dolly A, Manager at Premier Inn London Heathrow Airport (Bath Road) Hotel, responded to this review, 9 March 2012
Dear TripAdvisor Member,

Thank you for your comments on your recent stay with us at Premier Inn Heathrow (Bath Road).
I am delighted to hear that we are your preferred choice of hotel in Heathrow.
I am glad to know you were impressed with all aspects of our hotel, from the size of the room, cleanliness of the room, the selection at breakfast, and more importantly that you would stay with us again.

Kind Regards,
Dolly

Dolly
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kent England
Level Contributor
68 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 bubbles Reviewed 6 March 2012

Staying around Heathrow a lot on business trips has given me an insight into just how impersonal and expensive some hotels can be. This is the exception and cannot really be faulted. Attentive staff, quiet comfortable rooms, despite a busy runway close by, and good food. I have no complaints at the price. I spoke to other guests about the long term parking deals and they all seemed pleased with the price. If you are looking for reasonable price and quality in an expensive area you will not go far wrong.

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank silvervoyager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dolly A, Manager at Premier Inn London Heathrow Airport (Bath Road) Hotel, responded to this review, 9 March 2012
Dear TripAdvisor Member,

Thank you for taking time to write a review. I am glad to know that you had a comfortable stay with us at Premier Inn Heathrow Bath Road.

I will pass on your feedback onto the team who work really hard to ensure each guest recieves a personal experience.

We look forward to welcoming you back in the near future - for the best rates and the quickest way to book please visit our website.

Kind Regards,

Dolly
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn London Heathrow Airport (Bath Road) Hotel

Property: Premier Inn London Heathrow Airport (Bath Road) Hotel
Address: London Heathrow 15 Bath Road, Hounslow TW6 2AB, England
Region: United Kingdom > England > Greater London > Hounslow
Amenities:
Bar / Lounge Business Centre with Internet Access Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Hounslow
#2 Best Value Hotel in Hounslow
#2 Romantic Hotel in Hounslow
#2 Business Hotel in Hounslow
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn London Heathrow Airport (Bath Road) Hotel 3*
Number of rooms: 594
Official Description (provided by the hotel):
Creating a new dining experience in a relaxing environment, the Thyme restaurant and bar provide a range of 'tasty' dishes serving both lunch and dinner options. Along with a COSTA coffee store open 24 hours a day and our welcoming hotel bar area you will never be short of food and drink options. Not to mention our 'All You Can Eat' Full English Buffet Breakfast at only £10.50 Per person. At Premier Inn we pride ourselves on comfort and quality. That's why each of our 594 bedrooms has a king sized bed, en-suite bathroom, safety deposit box, tea/coffee making facilities, hairdryer, freeview TV and wifi (ultimate wifi available at an additional cost). An ideal choice for a business stay, our hotel is conveniently located with great transport links to Heathrow Airport and Central London. Our brand new business lounge offers you the chance to catch up, whilst our 14 meeting rooms provide a great environment to have your business meetings. For leisure guests, we are ideally located for Heathrow Airport with ample car parking onsite (£10 per night). We also offer a range of park and fly options (please contact hotel direct to arrange this). We are serviced by the Hoppa to the Terminals, operating from 0424 until 2324 (Terminals 1 and 3) and 0415 to 2345 (Terminals 4 and 5) at a cost of £4.50 Per person or £8 return. Furthermore we are just 15 miles from both Windsor Castle and Legoland Windsor. Central London is easily accessible by the London Underground stations and the Heathrow Express. With Children (up to the age of 15) eating a free breakfast when accompanied by a full paying adult and no additional charges for family rooms, we are the top choice for families. ... more   less 
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Also Known As:
Premier Inn Heathrow Airport (Bath Road) Hotel Hounslow
Premier Inn Hounslow
Premier Inn Bath Road
Road Travel
Premier Inn London Heathrow Airport (Bath Road) Hotel Hounslow, England, UK

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