I have just walked out of this place after waiting 10 mins without being acknowledged.
I asked a member of staff if someone could take my order but she explained this wasn’t her role and her colleague would do it. She then walked away without even having the courtesy to mention that I was waiting to a colleague.
When I eventually told 2 of the staff that I was off to eat elsewhere they said goodbye and thank you.
Unbelievable arrogance of a brand that should have much higher standards.
Now sat in London’s Pride Restaurant opposite, and they could not have been more welcoming.
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