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symonds2017
Horsham, United Kingdom

VERY DISAPPOINTING

1.0 of 5 bubblesReviewed Feb 25, 2024
Sunday Lunch booked for 3 O’Clock for my partners Birthday a party of 8. Had to stand and wait until 3.20 before getting to table, then everything was a long wait! Order wasnt taken until 4pm starters turned up at 4.20 then main course gone 5pm. mains were cold and most of us had roast Lamb, we waited so long for the mint sauce to arrive that some of us had finished our meal! Potatoes were so overcooked you had to saw through them. Some starters & puddings were no longer available. Definately didnt pay the service charge as quite frankly it was appalling.
Date of stay: February 2024
Trip type: Travelled with family
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Traveller rating
228
48
32
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All reviews south downs sunday lunch tottington manor from start to finish wedding reception beautiful location food was amazing sandwiches lamb birthday celebration my partner excellent lunch staff were lovely following morning no hesitation in recommending waiting staff a lovely stay
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Reviewed February 25, 2024

8 adults and 4 children ate in one of their private rooms. It was truly an incredible experience.
The fact they have these rooms is so wonderful as we could spread out, let toddlers move about and not worry about mess or noise.
A group of 12 in a restaurant would normally be one long table with 6 on each side but the large banquet style table meant we could all talk to each other and this was such a brilliant touch.

There was also an open fire going which was beautiful (high up so out of the way of little hands too).

The food is amazing and given the fact its such high quality and the setting is so beautiful its not much more expensive than a normal pub.

The staff could not do enough for us and I was very pleased to hear that the tips go to the team in full. They've clearly had good training and more importantly had wonderful attitudes too.

I will definitely be going back soon.

Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank gotanycoot90
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 23, 2024

On 26th January we had our son's funeral reception here the staff were excellent treated us with heart felt respect it was very busy for them as family and friends which were catered approx 70 people. Buffet was excellently presented and first class .
Highly recommended. Mrs rosemary Murray.

Date of stay: January 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Murrayrose123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 11, 2024 via mobile

What a fabulous place!
Warmly welcomed by staff when we arrived for our nights stay to see A Night at the Musicals with the wonderful Dean Chisnall!

The room & tables were beautifully decorated, the food was excellent, the service brilliant & the entertainment top class!

Gorgeous room with comfortable bed (though was wired due to the enotion of the evening & too much coffee before bed from the Nespresso machine in the room!)

Breakfast was yummy with great choices & really good tea!

Huge thank you to Helen & staff for making us welcome!

Date of stay: February 2024
Trip type: Travelled with friends
Thank LindaW3107
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 10, 2024 via mobile

Lovely first time at this hotel. King club room, was on the small side but perfectly adequate for our 1 night stay. Good size bathroom with great shower and bath. Very clean, big comfy bed. Only suggestion I would make is to please add basic instructions and pics as to how to use the coffee machine to the information notes ,as instructions booklet is size of the new testament ! Wonderful breakfast, bar and restaurant areas looked very appealing. Staff very friendly and helpful. Will definitely be back, so peaceful , highly recommend a stay here !

Room tip: If a big event was being hosted I probably wouldn't stay as rooms are overlooking the marquee and above the restaurants and I would imagine noisey, but any other time...
Date of stay: February 2024
Trip type: Travelled as a couple
Thank clairehorsemad
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 9, 2024

The staff were pleasant and polite especially the young man who served us at breakfast who was exceptionally helpful. The food was good and the bathroom very clean. However, the room was a great disappointment. We had specifically asked for a quiet room as my wife is a poor sleeper and were assured by the receptionist when we arrived that our room on the first floor landing would be quiet. This was not the case. The Bravingdon (I think I've spelt that right) was a "junior suite" i.e. a room with a bathroom in the corner, was right by the main staircase and directly above the reception area and the front door. There were sounds of people talking and moving around downstairs from after 11 p.m. and starting at 6 a.m. It also had two windows, both with bright lights on all night outside which the curtains could not entirely keep out, one facing the road and one facing a gravelled car park. With a different room it could have been a very pleasant experience.

Room tip: Avoid the Bravingdon junior suite.
Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Mr A F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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