Stayed whilst in the area, we have stayed In a lot of places and this was just average to us. I have paid less for 5 * accomodation. Everyone has different opinions so I'm not putting it down just saying how I feel. Sussex is a lovely place so didn't ruin our time away.
Went for an afternoon tea today brought as a present from our son and daughter in law. Having been there many times and even had a private function there last year and always been highly satisfied, but this time was a bit taken back as usually with afternoon tea you are topped up with coffee and tea but when I asked for some hot water to top up my teapot, which was given to me, it wasn’t till my husband paid for a separate glass of wine and a beer that they’d actually charged us £3.50 for the hot water, now they could argue and say it was a fresh pot of tea but it definitely wasn’t it was only hot water and I didn’t even get any extra milk. Bit over the top to charge that to my mind and very off putting.
Was also put off by a group of women who came in to eat and had a small dog that they sat on a chair at the table and was being fed titbits from their table, not hygienic at all but the waiter didn’t say a thing. I am a dog lover by the way but NOT in a restaurant up at a table.
Dear Shirley,
Thank you so much for taking the time to post a review, this is always very helpful feedback for us.
I hope you enjoyed the Afternoon Tea and I am very sorry because we do not charge for top ups of Tea or coffee with afternoon tea, they are entirely complimentary so this must be a mistake from a new member of the team and I am so sorry this has happened. Please can you contact us as we would like to offer you an immediate refund for this. We will certainly take action to ensure that all our Front of House team are refreshed on this part of their training to ensure it doesn't happen in future.
We offer various places to enjoy Afternoon Tea including our TERRA Restaurant, our covered Decking and also our Olive Lounge, I can only think you were seated in the lounge as this is our dog friendly restaurant. Dogs are not permitted in TERRA and I can see that this would have been a better place to have seated you on this occasion. I am very sorry this ruined the experience for you.
Please come back and see us again, in the meantime please call on 01903 815757 and I can process a refund over the telephone or I would be delighted to offer you both a complimentary drink on your next visit. Very best wishes Helen & Phil.
Me and my partner stayed here on Saturday evening, we couldn’t fault anything.. it was lovely and quiet just what we both needed, from start to finish ‘Evie’ was just brilliant, took us to our room, came outside and put the fire pit on for us… nothing was to much trouble for her! Very satisfied with our stay & very comfortable, we loved the truffle fries! what a lovely evening & a very special place for both of us! We will defiantly be back!
Sunday Lunch booked for 3 O’Clock for my partners Birthday a party of 8. Had to stand and wait until 3.20 before getting to table, then everything was a long wait! Order wasnt taken until 4pm starters turned up at 4.20 then main course gone 5pm. mains were cold and most of us had roast Lamb, we waited so long for the mint sauce to arrive that some of us had finished our meal! Potatoes were so overcooked you had to saw through them. Some starters & puddings were no longer available. Definately didnt pay the service charge as quite frankly it was appalling.
8 adults and 4 children ate in one of their private rooms. It was truly an incredible experience.
The fact they have these rooms is so wonderful as we could spread out, let toddlers move about and not worry about mess or noise.
A group of 12 in a restaurant would normally be one long table with 6 on each side but the large banquet style table meant we could all talk to each other and this was such a brilliant touch.
There was also an open fire going which was beautiful (high up so out of the way of little hands too).
The food is amazing and given the fact its such high quality and the setting is so beautiful its not much more expensive than a normal pub.
The staff could not do enough for us and I was very pleased to hear that the tips go to the team in full. They've clearly had good training and more importantly had wonderful attitudes too.
I will definitely be going back soon.
