Came here for Sunday lunch. The welcome was wonderful, the food was excellent (decent portion sizes) and the staff were brilliant. They also do a mini pudding and hot drink which I think should be the law for all restaurants when you can't face a whole dessert but you want something sweet to end the meal.
We'll be back.
Dear Andy, Thank you so much for taking the time to give us a review. I am so pleased you enjoyed it and look forward to seeing you again very soon. Best wishes, Helen & Phil
Bought afternoon tea voucher as a treat for elderly friends. On leaving they were told there was £7.50 to pay. On asking ‘what for?’ they were told service charge. (12.5%). I realise the voucher didn’t include service but when my friends got flustered trying to find £7.50 in their purses they were told it was optional. One of them found £5 cash and handed that over. This was very badly handled and put them in a humiliating position. The staff should have said they could leave something for service if they wished, it should not have been stated like a charge they had to pay before leaving. They felt awkward and I regret giving them a gift that upset them.
Dear Alsbel,
When purchasing Gift Vouchers, we totally acknowledge that this is a gift for a special occasion or a thank you and the service charge should have been removed. We are so sorry this has happened and apologise wholeheartedly for any embarrassment that has been caused. This was a genuine oversight but regardless of this should not have occurred. Please pass on our sincere apologies to your friends who visited us and please let us know if there is anything further we can do to make amends. We value our guests and we take pride in our service and genuinely want to put make things right when a mistake has been made. We will contact you directly to refund the service charge that was paid but please also feel free to call us on 01903 815757 if we can help in the meantime. Very best wishes, Helen & Phil.
Very pleased with the service and special attention. We booked a table but a member of our party had Coeliac Disease and he had concerns about cross-contamination. I telephoned and spoke to Phil, he reassured me that every effort is made to deal with special requirements and allergies, he also said that we had further concerns I could speak to the head chef, Chris.
A party of 10 staying for a couple of nights. We had a lovely stay. The staff could not do enough for us, always with a smile. The food was faultless. The outlook to countryside really nice. Comfy seating to relax on the terrace.Would love to return in the future.
Always enjoy coming here on a sunny day as the scenery which surrounds the venue is just beautiful.
Staff are always very attentive and excellent at their work.
Venue is always spotless and well maintained.
We enjoyed the food although my friend and I would have preferred a wider selection of sandwich choices. I thought that the brisket was an unusual dish, but it did work. The lemon pie was beautifully presented and tasted gorgeous.
I will be returning soon and do look forward to coming back every time.
