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Ballina Beach Village
Ranked #10 of 20 Hotels in Ballina
Certificate of Excellence
Urunga, Australia
1 review
“Holiday”
Reviewed 8 May 2012

We stayed there in January 4 adults 2 children....we had a fantastic time ...but I will say that our cabin was"nt clean ...but the linen was spotless ...I think your cleaners need to be a lot more thorough..we do realize that it was the busy time of the year...the cafe food was unreal and the music on the nites we were there was fantastic..and we will come again....the staff were very nice...our only fault was the cabin was:nt clean...an improvement here would be good.....

leslie

  • Stayed January 2012, travelled with family
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Helpful?
Thank Leslie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BallinaBV, Owner at Ballina Beach Village, responded to this review, 9 May 2012
Thank you for your review – it really important to us to get honest feedback so that we can improve. However, I speak for all resort owners that it would be better at the time of your stay so that we can look at the issue together and I can speak to housekeeping and remedy any problems. We will always reclean a cabin to a client’s satisfaction. But I would also like to address some issues that we find are consistent with complaints about cleanliness:-

1. Dirt on floors. We have non-carpeted surfaces in our cabins, as we are beach location. Many guests are used to carpet and not used to feeling what dirt feels like on an uncarpeted floor. Our cleaners all clean in bare feet so that they can ensure the cabin floors are pristine. However, when guests arrive they come inside with their shoes on across gravel and sand and treat this through the cabin, then they take off their shoes and complain the floor isn’t clean. It is a repeated area of complaint and when we explain to people they are of course in agreement that this exactly what has happened (especially when they have children);
2. Bore water. As an eco resort we use our treated bore water in the non-drinking taps, which is highly mineralised with iron. The result is an indelible stain that can’t be removed on porcelain, ceramic tiles and which corrodes even the most expensive stainless steel (almost instantly). Quite often guests take this for lack of cleanliness in the showers, toilets and kitchen. However, I want to assure you that the cabin has been cleaned to a very high standard but there are some areas that we simply can’t improve on.
Please feel free to contact me to discuss your matter, I would welcome your feedback in person. Kindest regards and thank you for taking the time to give me feedback.
Rikki
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263 reviews from our community

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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • Any
English first
Sydney, Australia
Level Contributor
4 reviews
Reviewed 7 May 2012

Great facility. Great Managers. Great Town. Absolute Perfection! Cannot say much more it was our absolute delight to stay here!

  • Stayed December 2011, travelled with friends
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Helpful?
Thank loulou8558
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BallinaBV, Owner at Ballina Beach Village, responded to this review, 9 May 2012
Thank you for comments. We have just had the best holiday season - perfect conditions, wonderful guests. Zero problems. We find it is a great privilege to work in this industry with the clients that we have. Kindest regards, Rikki
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Brisbane
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 April 2012

Four dog loving family members with four dogs between us (3 toy dogs and a Labrador) had been searching for a place for an Easter beach holiday with the dogs and Ballina Beach Village was one of the few places we could find where the 4 dogs could be accommodated.

We arrived with no expectations; the important thing was that we were spending time together and our dogs were joining us - the surroundings were secondary. To say we were pleasantly surprised would be an understatement! We stayed in Cabin 10, an extremely clean cabin with WIFI, air conditioning, comfortable beds and lovely french neighbours complete with old english sheepdog:-) The dogs were allowed inside the cabin using bedding we provided.

The closest dog beach, Patchs Beach, is quite some distance by car from the park (about 13km or so). We had been informed of this fact by park management well in advance and had studied the lay of the land on Google maps. The dog beach was magnificent and well worth the drive! We had vast stretches of beach all to ourselves at peak holiday time - this was totally unexpected. We spent many hours each day here and had a wonderful time with our dogs.

We had no problem accepting the rules of the park relating to dogs - in fact we found them very responsible. We also had no problem accepting that our dogs could not enter the nature reserve that surrounds the park - dogs and most native animals really don't belong together.

A holiday is what you make it.. Ballina Beach Village was the perfect backdrop to enable us to make ours lots of fun and very memorable and we will be returning.

  • Stayed April 2012, travelled with family
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Helpful?
2 Thank DaveDebE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BallinaBV, Owner at Ballina Beach Village, responded to this review, 9 May 2012
What a great review! Yes we love families and families with dogs are especially welcome. The rules are all sensible ones to ensure that everyone is comfortable and there are no issues. Thank you for writing about the beach and the nature reserve. These are important issues to us, and the preservation of our natural wilderness and bird life a big goal for us. Many blessings and look forward to having you back. Kindest regards, Rikki
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1 review
Reviewed 6 April 2012

Wow what an amazing family environment. Close to the beach, acres of trees and park/bush. So many free activities for children- from visiting circus with tricks for kids to try to free craft and face painting . I love that the staff here understand families and that families are so well catered for here. Kids LOVE it!!!!!

  • Stayed April 2012
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Helpful?
Thank KellyBellyB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BallinaBV, Owner at Ballina Beach Village, responded to this review, 9 May 2012
Our goal is to provide the safest and most enjoyable, pleasant and relaxing family experience for everyone. We regularly have family reunions of up to 100 family members with us and 4 generations too! How special is this. Many blessings to you and your family. You are always welcome back. Kindest regards, Rikki
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 April 2012

My family stayed here 4 nights for the school holidays. Our pitch was good (powered tent) and the park is located in a good position. Although we were disappointed with the amenities. They need updating & repairing. With a park as big as this there should be more toilets/showers & cooking facilities. Definitely not enough, how does it cope when its full..... Both my daughters would not use the showers behind the pitches as it was plagued with moths lots of them. We found the toilets were dirty, in both blocks. In the block by the pool the toilet doors were broke.
Most nights we went down to the camp kitchen area by the reception area & had to wait ages as it was always full.
We also would like to see more items in the shop & prices bit lower...

  • Stayed April 2012
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Helpful?
1 Thank 4Love2campers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BallinaBV, Owner at Ballina Beach Village, responded to this review, 6 April 2012
Dear guests, please review our photos of camp kitchen and facilities. My apologies to these guests if they found anything below standard. The repairs to the toilet door was done the next day and we are always happy to re-clean or rectify anything that our attention is brought too. The cleaning schedule is twice per day midweek, and 3 times a day weekends, and 4 times a day peak period. However, this sometimes still isn’t adequate for the large amount of traffic. But to clean anymore than this is very disruptive as people can’t use the facilities while they are being cleaned. So it is a bit of trade off. Sorry about the moths. It is moth migration time!! The camp kitchen is huge (3 bbqs, 1 cook top, microwave, sinks, fridges, all free) it seats 80 people, but even outside of school holidays we maintain a very brisk trade – so yes sometimes there is a communal cue. Apologies. We will look at putting in more facilities in the future. Our little shop provides essentials, but we can’t compete on prices with supermarkets. However we are only 4.9 kms to the nearest large supermarket and Dan Murphys!!!. Thank you for your review. It is much appreciated. Rikki
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Deception Bay, Queensland, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 March 2012

We had to cut our camping holiday in Queensland short due to shocking weather, and were very excited to see Ballina Beach Village appear on our internet search. We booked a last minute break with our labrador pup, who had been somewhat miserable with constant rain & storms up north, and decided to go for a cabin - we were so over the whole camping lark! They describe themselves as the most pet friendly village in Australia - a big statement to live up to - and they certainly did! Pets are allowed in ALL their cabins, which was the real selling point for us. It meant that the cheeky pup could be safely out of the way of bugs & wildlife, & wouldn't annoy anyone else with his ridiculously loud snoring!

On our first morning, whilst walking Barney around the camp ground, we were confronted by a very intimidating dog running loose. Soon after, we raised our concerns with Rikki, who could not apologise enough, then immediately went to speak to the dog owner to re-iterate the rules of the park. The following morning she asked us how things were going, we said that we had not had any more encounters with the dog in question, but we had seen it almost knock someone off their bike the previous evening. When we later went to get a coffee from the kiosk, she was just about to head into town to purchase a new leash for the owner, to ensure that his dog would be under control at all times. Seriously, this lady is so committed to making sure her guests enjoy their stay - nothing is too much trouble.

The park is set in such a beautiful location, and although the beach in front of the park is not pet friendly, there is a lovely beach a few km's down the road where Barney loved to play. There are sandy walking tracks around the park where dogs are allowed to run off-leash, and you can sit & eat at the picnic tables outside the cafe with your furry friends. A fantastic few days, made perfect by the local knowledge and can-do attitude of the staff. Rikki - we'll definately be back again! Nicky, Dawn & Barney

  • Stayed February 2012, travelled as a couple
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Helpful?
2 Thank Dawn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BallinaBV, Owner at Ballina Beach Village, responded to this review, 9 May 2012
This is a very lovely review. The guest in question was a 'special needs guest' with a companion animal who was very, very boisterous but harmless. This wasn't a big ask to support this guest in having a holiday and it was our pleasure to do so. Such is life. Thank you for your review. You were great guests to have with us and very understanding of the situation which was a little unusual. With thanks and kindest regards, Rikki
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Ballina, Australia
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 14 March 2012

Love this camping ground. 3-4 min walk to superb ocean/beach/fishing. Swimming pool and awsome cooking/bbq facilities. Management and staff are very kind, considerate and accomodating. Saturday night easy breezy entertainment and dining facilities if required at the timber-decked camping cafe. Toilet and washing facilites are clean and well maintained. Games, bikes etc for hire. Beaut outdoor Balinese inspired camp kitchen with gas BBQ, sinks and fridge.This camping ground is NOT in the middle of a business district it is lovely and peaceful although you can catch a ferry across to Ballina town if you must.Allow at least an hour each way if you want to walk.

Room Tip: If you have younger children would recommend paying a little extra for powered sites or cabins as th...
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  • Stayed March 2012, travelled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
Thank ceceliaflower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BallinaBV, Owner at Ballina Beach Village, responded to this review, 15 March 2012
This is a great review, as it gives me an opportunity to display pricing. First I would like to say that as an eco wilderness destination, with 'excellent' facilities - every time you flush a loo, take a shower, dip in the pool, recharge your phone, use our superb camp kitchen to cook meals for your family you are using our gasl and/or electricity - the cost of which is now in the six figure mark. We do not have any Council services and all sewerage and water is handled on site. Because we want to run a facility of excellence wel also have 23 staff, many of whom work on the weekend which attracts a time and a half, double and up to quadruple time over peak periods. You should see our wages bill. So even though you are camping on a powered site please remember that you all bring lots of gadgets that you run off our power - even fridge and blow me down airconditions! The base price for a powered site is $38 (i.e. $19 per person per night), extra guests are $8 for children to the age of 11 years, and $16 for 12 years and older. No charge of infants. I have reviewed the prices of competitiors in the area and beyond and fine that for comparable properties we are on a par - sometimes lower, someties a dollar to two higher. No big difference. There are cheaper properties, but they do not have the same star rating, facilities etc and are cheaper for that reason (though they probably provide good value for money). Anyway, I know we must be doing something very right as we are full every weekend, have a fantastic mid week trade, and most of our business is word of mouth. One person brings 20 sort of thing. Indeed this is how this guest came to stay with us. His friends who are regulars invited them to come camping with them. So many blessings and no doubt we will welcome you back soon. Rikki
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Additional Information about Ballina Beach Village

Property: Ballina Beach Village
Address: 440 South Ballina Beach Rd | South Ballina, Ballina, New South Wales 2478, Australia
Region: Australia > New South Wales > Ballina
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Airport Transportation
Hotel Style:
Ranked #10 of 20 Hotels in Ballina
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Ballina Beach Village 3.5*
Number of rooms: 36
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