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All reviews check in was easy hume hwy southern highlands great parking thick curtains arrived late water pressure very pleasant stay relaxing weekend bed was comfortable excellent value for money main road good size microwave garden soap outskirts
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Reviewed April 30, 2017

We stayed here on the 29th April 2017. We called in earlier in the day not because we wanted to get into our room but to check on our booking because we could not ring. No one answered the phone. The lady was very rude to us and not much better when we came back. The room is very noisy as the road out front is very busy. Place is very tired.

Room Tip: All rooms face the road
  • Stayed: April 2017, travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank Victhetrick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 28, 2017

Unfortunately I concur with a number of previous reviews, indicating a defensive and inflexible approach to customer service. We elected to stay here for a business trip based on our impressions from a previous visit. Without going into specifics, we were disappointed and will not be returning. A review below sums it up nicely...do homework well. Additionally, management responses to some less than favourable reviews are generally defensive and unprofessional. Should have rung alarm bells, lesson learned.
Rooms are nice and well equipped. Do your dishes though...a sign on the cupboard indicates a $20 surcharge for any left unwashed!

  • Stayed: April 2017, travelled on business
    • Location
    • Rooms
    • Service
2  Thank RJC R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 23, 2017

We have stayed twice on trips back forth from Sydney. But will not return. We have never left such negative remarks, nor are we prone to easy complaint. However, we have experienced slack service, dishonesty, despite allowing for communication.
We arrived, checked in via phone as office was unmanned. On entering room, bed (having been raised electrically) was still up in the air, telephoned& waited 12 minutes for staff person to arrive with remote control to put it down. Bathroom not clean, No seal on toilet indicating it had been cleaned. Were told charged wrong rate & refund being organised. Never happened, despite a courtesy call on our behalf. Grounds pictured are not in the same degree of care or management.

Room Tip: Have your total price firmly fixed before you go.. check out the area and compare
  • Stayed: April 2017, travelled as a couple
    • Value
    • Location
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5  Thank Robyn R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 19, 2017

Access from the South feels illegal as you cross the highway and things do not get a lot better. The hotel is verry basic, on the outskirts of Mittagong and warning do not use an Amex or you will be hit with a sizable surcharge.

  • Stayed: February 2017, travelled as a couple
    • Value
    • Location
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1  Thank auriel b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 16, 2017

Having stayed At the Poplars Inn numerous times I have always found it to be good value, exceptionally clean, well appointed, and with a very functional mini kitchen equiped with microwave and fridge. With the front doors opening onto a covered veranda one can sit outside with a quiet drink enjoying the front garden and shrubbery.
While the garden currently needs a bit of TLC it is still a relaxing place from which to enjoy a relaxing weekend.

  • Stayed: March 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank handdcooper40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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