Excellent location close to main chairlift and Perisher Centre and Skitube terminal. Comfortable, spacious and quiet family room on the top floor which worked well for my husband and I and two daughters. Attentive waiting staff in the restaurant who capably managed the different sittings in an efficient manner. Dinners were excellent - hearty, flavoursome and home-cooked style meals that exceeded our expectations. The food was family friendly and struck the perfect balance - well above a pub meal standard but not fine dining or pretentious. Lobby and other lounge areas were presentable and comfortable. Judging by other reviews I thought the whole place would be outdated but that was not the case; evidently the public areas and some rooms are better than others. Wi-fi was poor in room but better in lobby and restaurant.
School holiday prices for three nights were hefty but to be expected. We were locked into school holidays due to my daughter being in year 11 but it was worth it as a once-off to stay in this central location which would cater to the skiers and non-skiers in our family.
On the downside, there as an issue with securely storing luggage on our final day after check-out. The hotel was happy for us to store our luggage for the day while we skied. However the luggage room was located within the drying/locker room area which was accessible using a pincode. This means that anyone in the hotel could have opened the luggage room door and gained access to our luggage (our valuables were stored at reception). This concerned us as the skiers' entrance to the hotel was nearby and while this was very handy, it was close to a very busy chairlift and we noticed people holding open the pincode entry door of the drying/locker room as people were coming and going. It would be hard to know who was a guest and who wasn't. So it means that anyone technically could have entered via the skiers' entrance and then waited until someone held open the locker/drying room door rather than using the pincode. We thought a better solution would be for staff only to have key access to the luggage room in the locker/drying room area or a luggage room to be located closer to the reception area. We hope the owners will address this important security issue. At the price we paid for three nights, it's reasonable to ask for a secure luggage area and not to be told you store things at your own risk. We've stayed at many other hotels which are happy to securely store luggage for the day in an area that other guests do not have access to.
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