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All reviews diggers club coffee machine temporary membership central coast view of the lake free wifi priced accommodation hot breakfast king room long jetty brick wall continental breakfast was included comfortable bed local rsl would stay again tuggerah lake stayed one night
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1 - 6 of 236 reviews
Reviewed September 14, 2018 via mobile

The room is basic but clean and does the job for somewhere to put your head down for the night. My only issue was the hotel guest next door and lack of action by hotel staff.
On the first afternoon we put up with him for 45 mins yelling obscene language to a female on the phone before we left the hotel for dinner and drinks. The following afternoon he was at it again, and after 2 hours we had had enough. Reception were contacted and they said they would come up and speak with him. They took the easy road and rang him which just inflamed the situation as the occupant just got more enraged. Following a further complaint, they offered to move us, as they said they didn’t want a confrontation with the other guest. What a joke, the whole floor was inconvenienced by one guest, yet the hotel wouldn’t do anything about it. Very disappointing when you are trying to do paper work and relax in your room! Grow some balls Ibis or contact the local police who would have been happy to take care of the rude, obscene, vulgar, arrogant guest.

Stayed: September 2018, travelled on business
1  Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 28, 2018

Check in was fast and efficient, at first the security key card didn't open room, went to reception - and problem was sorted out efficiently. Room was clean - bed comfortable - has all the basics , room servicing was excellent - tea milk and sugars always in ample supply. overall 9 out of 10 for a basic 3- 3.5 star hotel - loads of free parking - breakfast served next door at the diggers club ( no cash but eftpos or room charge available) A freshly cooked hot breakfast upgrade from the prepaid continental breakfast for only $7 is a bargain.

Room Tip: level 2 same level as the diggers club hotel entrance
  • Stayed: August 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank _markjames9999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 17, 2018 via mobile

Stayed here a few times and have put up with rooms that smelt like sewerage, overcharging on a couple of occasions and staff who have made me wait at reception. For up to 39min while they fetched dinner and all After I had worked a 15 hour day, no more for us!! I would recommend the amazing Koorindah waters Mercure which is Not far away and they look after guests and offer quality meals, especially Accor members, the food is way better and at the standard you’d expect. Must say hotel seems perfect do bus loads of Asian tourists, guess that’s the target market. 1 star is generous over all.

Stayed: August 2018, travelled as a couple
Thank Michael E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christine H, General Manager at Ibis Styles The Entrance, responded to this reviewResponded August 18, 2018

Hi Micheal

Thank you for taking the time to review the property.....I am a very perplexed from your review Micheal as you have stayed with us on numerous occasions without any issue or negative feedback?

I can only assume that this review is a direct result from your booking last night (and i would imagine this has driven your negative review which is very disappointing).

As a platinum member of our loyalty program you were absent for check in.... We clearly were concerned and obviously contacted you to:

A:Confirm all was ok with you and you would be a late check in and

B: We had an unknown and announced individual wanting to check in in under your reservation and we required authorization to utilize your booking (and use your points) as you were using loyalty points to pay for the stay at our hotel.

As a platinum member you would be aware that u need to be present in order to benefit from the program and benefit from the points program .

Michael as per our (two) telephone calls last night (whereby it would be fair to suggest that i was subject to abusive behavior) should you require any further assistance please feel free to contact me directly at the Hotel.

Thank you

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 23, 2018

Clean modern hotel next door to Diggers at the Entrance. Just past Long Jetty on the Central Coast Highway. They have a large car park and have coffee ,tea and hot chocolate in the foyer. The hotel is probably 1 kilometre from the Entrance where the pelicans are fed in the afternoon. Also about 500 metres from boat ramp to tuggerah lakes but only suitable for small boats as many sand bars.
We enjoyed our stay. As accor members we enjoyed free wifi which worked well. The bed was comfortable , small but good bathroom with shower. Would have preferred a room on higher level with lake views but only 1 night so ok.
The breakfast came with the room but only continental but more than adequate with cereals , fruit , yoghurt ,pastries,toast, coffee tea, juice. you can order hot breakfast for $7 .
If you are accor members you can have the buffet at night at the advantage plus rate. But the buffet closes at 8pm and we arrived 8:30pm. The breakfast also finishes at 9:30am which I thought was early.
We would stay again.

Room Tip: Rooms on higher level not 1st or 2nd floor and lake views.
  • Stayed: July 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Jean_n_JSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 15, 2018

Stayed here for a couple of days with friends, the staff are very accommodating we were given interconnecting rooms as we requested. check in was quick they offered free coffee & Tea at reception. The rooms were big enough for what we needed as was the bath room. the king bed was very comfortable & the rooms were very clean. Having the Diggers club adjoining the hotel was great. the hotel is conveniently located about one klm from The town of the Entrance & Long Jetty.

Room Tip: we stayed on the top floor there was no noise that we herd.
  • Stayed: July 2018, travelled with friends
    • Location
    • Rooms
    • Service
Thank 57chevycustom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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