I am dumbfounded that there are so many good reviews on this hotel. I can only assume that they are older, or that people did not stay long enough to notice the filth and disrepair around them. This is the first time that tripadvisor has let me down with their hotel reviews. We had the displeasure of staying at this dump for 4 nights.
I'll start with the problems in our room: We found an Aleve and other items on the floor, which didn't appear to have been vacuumed. The air conditioner had to be turned off or on full blast in order for it to work. Otherwise, it would constantly click and cycle on and off every couple of seconds. We chose to keep it on full blast otherwise it would have been terribly hot since the temperatures were in the 90s. We did freeze while in our room. The microwave would overheat and stop working after a few seconds. The refrigerator plug would randomly come unplugged because it was too loose. So, the food we had in the refrigerator did not stay cold. The drain in the bathtub didn't drain so we were always standing in dirty, soapy water. Every day I had to ask for more towels for our room because they would only leave three towels for our family of four. We removed the ugly brown coverlets on the bed and just kept the white comforter for our stay. The view of the mountains would have been pretty, but the window was quite High and small to accommodate the old fashioned air conditioners. The curtain was broke with the puller for the curtain lying in the corner. One good thing is that we didn't hear any noise when we are trying to sleep besides on our last night where we heard a lot of thumping.
The hotel is very old and they have tried to make it look better by slapping a coat of paint on it. But it's like putting lipstick on a pig. Very sloppy lipstick on a pig. The hotel seems to be primarily used for contractors. I would not have felt safe here without my husband. There were a lot of men walking around and smoking outside while drinking beer. There were tons of beer cans and cigarettes all over the place outside. They also would be out there smoking with the staff. At one point, the evening front desk woman, the only person on duty, left her position and went outside to smoke with one of the customers. Another customer had to wait 5 minutes for her to come back so they could check in. The woman who works at the front desk during the day with red hair parked her car in the handicap parking spot every day. There were only three handicap parking spots and she would always take up one of them. She had no handicap stickers or anything on her car. Pictures of her car are attached.
The gym was locked every day after the first day we were there. We were informed that the equipment did not work. The entire gym area was in total disrepair. The floor was curling up and dangerous.
There is no restaurant at this hotel, even though the information the hotel gives says they have 2 restaurants.
The kids enjoyed the pool and said the water was cold. There is no shade at all and no umbrellas to sit under while outside. Every evening, some contractors pulled up a work truck right next to the pool, smoking, drinking, and barbecuing their dinner. During the day, there was almost always a man outside smoking by the pool.
The washer and dryer are kept in the filthy, moldy stairwell. They were not working when we first tried to use them and we had to wait for the repairman to try to fix them. He had to be called back for our second load as it still didn't work properly.
The breakfast was adequate. Nothing was particularly good. Everything appeared to be frozen and then reheated. All of the staff members would eat the breakfast; the front desk staff, the woman that cleans rooms, the two children of the woman that cleans the rooms, etc... This doesn't bother me. However, when I asked the woman that stocks the breakfast to put some more items out, she said she could not put any more items out for the day. This was around 9 a.m. and breakfast ends at 9:30. Mind you, all of the staff and their families had eaten before us. The room the food was kept in was dirty, food was laying all over, uncovered, and there was a disgusting fly strip hanging from the ceiling with flies stuck all over it. It very hot and crowded in the dining room.
The common areas of the hotel were very dingy and in disrepair. There's a very bad mildew and cigarette odor in the stairwell and in the elevator. There were tons of bugs in all of the light fixtures. Doors, carpets, everything was filthy.
I would suggest that you do not stay at this hotel. Go with the Fairfield Inn down the road. It looks much nicer. Even the Days Inn appeared to be in better repair.
- Official Description (provided by the hotel):
- We are located off of I-81. We are a member of Corporate Lodging and do accept the Corporate Lodging Card. We are also near Love's Truck Stop. The hotel is located 20 minutes from Hersheypark and we have a variety of restaurants near us including Wendy's,Subway,Harpers Taveran, Pizza Town II, The Legion and Moose's LZ which is a great place with great food and the game is always on! ... more less
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- Also Known As:
- Quality Inn Jonestown
- Jonestown Quality Inn