We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
10 people are viewing this hotel
Expedia.com
C$259
Fully refundable before Thu, Mar 28
Breakfast included
Get rewarded with One Key
Booking.com
C$260
Fully refundable before Wed, Mar 27
Breakfast included
Skyscanner.com
C$217
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Nearby Hotels
Reviews (4,069)
Filter reviews
4,069 results
Traveller rating
1,512
1,178
631
339
409
Traveller type
Time of year
LanguageAll languages
Traveller rating
1,512
1,178
631
339
409
Show reviews that mention
All reviews honest phil champagne tower ice skating gift shop deer feeding breakfast and dinner our honeymoon breakfast in bed get away mini golf heart shaped jacuzzi garden of eden apple year anniversary all you can eat romantic getaway bring your own arcade games
Selected filters
Filter
Updating list...
1,564 - 1,569 of 4,069 reviews
Reviewed March 8, 2017

We had a great time. We have been coming to this resort for 20 years, it does need some repairs and upgrades but all in all there is no other resort like it. We love our time in our private pool. You can always find faults but you must remember what you are here for. It's the land of love!

Room tip: We love the champagne towers, we are older and easier to get in and out of pool.
Date of stay: February 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Linda R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RomanceManager, Manager at Cove Haven Resort, responded to this reviewResponded March 12, 2017

We're honored you continue to return to our resort after 20 years of romantic stays. Who doesn't enjoy having their own private pool? We certainly love it. We're happy you do to and we look forward to seeing you back here to make many more years of romantic memories.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 2, 2017

I recently stayed at the Cove Haven Resort with my fiancé from February 17th to February 20th. Before I share my experience at the resort, I would like to share some background information, My parents have been coming to this resort since the early 80’s and have always spoke highly of the amazing times they had there. I would listen to the stories they shared, and watch the videos they took and I couldn’t wait to meet that special someone so I could experience and enjoy the resort the way my parents did.

About 2 years ago, I finally did get to meet that special someone and we recently got engaged and decided to celebrate by booking a trip to Cove Haven resort. We even considered Cove Haven as a potential spot for our honeymoon in the Champagne Tower Suites, and although we did partially enjoy our stay, there are a few issues that unfortunately will hinder us from coming back.

When we arrived, I was disappointed to hear that our request for an upgrade was declined because of the fact that the hotel was completely booked. This would have been fine because we know the upgrade is not guaranteed, but I was shocked when I checked the Cove Haven website and noticed that the Garden of Eden Apple suite was still available and remained available for the 1st two nights. This is not a huge deal, but it would be nice to know why we were told that it was completely booked.

Additionally, I informed the receptionist that my fiancé and I recently got engaged and were possibly planning our honeymoon, but she seemed disinterested and told me to ask the front desk about it on the day I leave.

We were satisfied with our room, it seemed to be thoroughly cleaned especially in the hot tub and pool which was much appreciated. However, there was an awful smell in the room but after spraying much air freshener, it became bearable. We also noticed much mold in the AC unit which was quite disgusting, and also a possible cause of of the smell. It also gave my fiancé itchy eyes and a stuffy nose as she has allergies, but luckily I brought Allegra.

Before we booked the trip, we were so excited for the ice skating activity. Coincidentally, the machines for the indoor skating was down, and had stayed that way much to our disappointment. Perhaps I should of called before booking my trip to confirm what activities were actually working. Also, the website is somewhat misleading, as it shows that Cove Haven has snowmobiling which we were also excited for, but we were told it’s not actually at Cove Haven, but at the other resort. This was another activity we could not participate in, which was also a let down.

On our 2nd night, we had reservations for dinner at 7:15 and we were not served until 9pm for the Steak and Lobster night. Our waitress came within 5 minutes after arriving, and took our orders, but somehow kept forgetting to bring me a water even though I asked twice. Twenty minutes after we were seated, a couple sat next to us and placed an order, ironically they also received their dishes 15-20 minutes before we did. When I asked the waitress how it was possible that the other couple was served first, she said “it’s a busy night, there are a lot of orders”. This explanation was unacceptable and rude, and as a business director I am aware that this is not the way customer service works to produce repeat business. Later that night at 10pm, we called the “Love Machine Van” and they did not answer the phone, it just kept ringing. When I tried again 5 minutes later, I got the same result so we just walked to the nightclub.

On Monday morning during checkout, I was surprised that the receptionist at the front desk did not ask me about my stay. It was actually my 1st time in 30 years that I was not asked that question, it kind of made me feel that she didn’t ask because she didn’t care.

UPDATE: I sent a letter to management, and their response was totally unacceptable. It seemed like they didn't care about the issues I presented, and I did not even get a simple apology.

You guys are talking about renovations, but the only thing that needs renovations is your customer service expertise.

Thank you for being the reason that my finance and I will not be continuing a tradition that has been in my family for over 30 years.

My point: If you value customer service, go somewhere else!

Date of stay: February 2017
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
16  Thank georgemJ5825OK
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PoconoRomance, Manager at Cove Haven Resort, responded to this reviewResponded March 3, 2017

We are very surprised to read this review as we pride ourselves on customer service. We'd love the opportunity to speak to you about your stay. Please consider emailing us at love@covepoconoresorts.com with a good number and time to reach you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 1, 2017

The facilities location on the lake is beautiful. The staff is a bunch of caring warm and friendly folks, even the Chariot drivers are friendly and helpful.
Our issue is that the ownership hasn't kept up with the maintenance. There were buildings with the roof collapsing and the roads were in terrible repair. the interior of the suite we last were in (an Apple) showed it's age with peeling wall paper in the pool room and a front door that actually froze shut because of the moist air escaping around the poorly fitted frame.
The food was good but the menu was far more limited than in years past and the eliminated the breakfast in bed feature which was a huge hit especially on a snowy winter morning. Having to dress and wait for the Chariot in the cold to get to the dinning room was not much fun.
The bartender in the Parrot Lounge was a really nice lady who had been there for many of our visits over a 20 year plus period,

Room tip: This is a destination location a bit rundown but a resort full of facilities.
Date of stay: April 2016
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank lour643
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PoconoRomance, Manager at Cove Haven Resort, responded to this reviewResponded March 2, 2017

Thank you for 20+ years of stays! Please know that breakfast is still part of our all-inclusive stays. We appreciate all your feedback and I'll be sure to pass it along to our Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 28, 2017 via mobile

Wonderful resort with lots of things to keep you busy and good food and entertainment my wife and I will definitely be going back staff was very friendly and knowledgeable and not to mention the value of the resort is well worth everything you get included

Date of stay: March 2017
Trip type: Travelled as a couple
1  Thank Shaun G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PoconoRomance, Manager at Cove Haven Resort, responded to this reviewResponded March 1, 2017

Happy to hear you'll be back, Shaun! See you next time.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 27, 2017

The place needs a serious upgrade and renovation - but if you know what to expect you'll be fine. The style is 80's retro Dirty Dancing type of resort, but for couples not families. The entertainment is average, the grounds are pretty and the service is great. But the food is average or below! Not what we were expecting at all! There is a very limited menu - only 4 or 5 choices each night, and the plating is pretty bad. The drinks are good but expensive!

Date of stay: January 2017
2  Thank annemarch
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PoconoRomance, Manager at Cove Haven Resort, responded to this reviewResponded February 28, 2017

Thank you for the feedback. I'll be sharing your review with our Entertainment and Food & Beverage Managers.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews