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Traveller rating
398
175
57
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22
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All reviews full size refrigerator separate bedroom living area waffles basketball court hot breakfast a great stay very nice hotel staying at this hotel the breakfast area housekeeping staff free breakfast beds were comfortable accommodations couch mattress grandchildren
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3 - 8 of 676 reviews
Reviewed August 26, 2022

This was our second time staying at this hotel. The Hotel is super clean. The Room was wonderful & spacious. We had a handicapped accessible room since my husband is in a wheelchair and the bathroom was huge and very accomodating. Duann is the best! She is very welcoming and always with a smile. Very helpful! The only downside was that the pillows & mattresses could use some updating. Too soft for us. Overall, we had a great stay and definitely will stay there again.

Room tip: Try getting a corner room. They are the most quiet.
Date of stay: August 2022
    • Value
    • Rooms
    • Service
1  Thank sunsetpark815
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed August 18, 2022

This place is a joke! There was 2 positive points to our stay. Duann was awesome at the front desk and the pool was nice! Other than that, it was not a nice hotel. I had 2 dogs with me, and told the front desk if there was an issue with them, call me and we would come back. Well about an hour after we left the hotel, I get a call from the manager stating he has had numerous complaints that my dogs have been barking non stop for over 2 hours. He was very nasty about it. First off when he called me, we had been gone an hour, not 2. The only thing good with the breakfast was make your own waffles. The eggs were cold and they were not real, the sausage and potatoes were cold as well. It doesn't do any good to be an honors member with Hilton because this hotel did not treat us well at all. I felt like they were giving us a hard time because we brought the dogs, but it's okay for kids to run up and down the halls screaming. Also there was a large group of people there that pretty much took over the lobby and outside areas. One person beside of us was on a zoom call and I could hear every word being said over my television. I had to leave a day early to due a family emergency and was told by the manager that I would get my money back for one night. Instead they made my last night there for more than it should have been.

Date of stay: August 2022
Trip type: Travelled as a couple
Thank Judy G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed July 27, 2022

It was a disaster’s day the key card not work for my room and was originally told the wrong room to go to each time I wanted to get into my room I had to be in touch with the front desk not my idea of a vacation

Date of stay: July 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank 27O27
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed July 4, 2022

We have always been happy with Hilton family of hotels. Hampton Inn & Homewood Suites are our favorites. This one did not disappoint! Except for the breakfast options...sausage & western omelette are not my favorites They rotate breakfast options and we were unlucky in the rotation. But, coffee/tea/hot chocolate were fresh and available ANY time

Date of stay: July 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Patty714
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed July 3, 2022

My family and I have been going to the Sight and Sound plays for years. We recently went to see Daivd and the next day I took my grandchildren to Hersey Park (as I do every year). We also try to stay at different hotels through out Lancaster just for different experiences. This year we chose Homewood Suites in Lancaster and let me say that I could not have been more pleased. It all started the day before my arrival when I called and spoke with Duann to see if the 2 rooms I booked could be on the same floor. She just set the tone for my visit because she was so very pleasant and helpful during the entire conversation. When I arrived, she was the person who checked me in and she still had the same pleasant and professional service.

The pictures online really don't do the hotel justice. The pictures make the 3 story hotel look rather small. However, let me just say that looks are quite deceiving. The hotel is actually massive. The hallways are looooooooooong and feel never-ending when walking them to get to my room. When I was assigned my room, I immediately wanted it switch once I saw it. Not because anything was wrong with it but because it was directly in front of the elevator and that is a "no no" no matter where I stay. I called to the front desk and that is when I had the wonderful opportunity to interact with Steven. Steven must be an angel sent from heaven just to accommodate me. He was always super helpful when I needed something.
His over the top (in a good way) personality was just what I needed. He changed the room with no hesitation and also gave me options to choose the room I wanted. Whenever I needed something, Steven didn't make it seem like I was a bother. No request was too small or big, his professionalism did not waiver. As much as we vacation, I felt like I wanted to bottle him up and take him to all our vacation spots just so others can see what "top notch" service should looks like. Every hotel needs a Steven and a Duann.

I would proceed with this review by describing the pros and cons, but I really don't have one single con to report during my 2-night 3-day visit. The rooms were exceptionally clean. We had a 2-bedroom suite and a 1-bedroom suite. They both were beautifully decorated as well. The beds were comfortable, and the rooms were spacious. We had an abundance of space. I like that all the appliances were full sized. We not only had a large microwave, but we also had a counter burner. This may sound odd, but we vacation often, and I have never had a hotel to include mouthwash as one of the toiletries ( Neutrogena lotion, conditioner, shampoo, make-up remover AND mouthwash.....oh my). The outside of the hotel is very inviting and clean. The lawn was nicely manicured with lots of color coordinating flowers and bushes. The hotel has a nice patio, basketball court and corn hole game outside for use. The pool was also cleaned and was my grandkids 2nd home. The hotel is situated in a quiet area but still steps away from a Chilies and quick access to the interstate. Breakfast was good and served the purpose which prevented us from having to spend unnecessary money. The breakfast area was also well stock, and we never had to wait for items to be replenished, it was a constant supply. There were attendants throughout the breakfast hours to keep the items fresh and hot as well as keep the dining area clean.
Let me also say, Steven and Duann were simply AMAZING, but they were not the only AMAZING staff at the hotel. It seems like being AMAZING is contagious throughout the staff. I didn't run into one person who wasn't smiling or who didn't exchange pleasantries with me. Everyone seemed to really love their job and enjoy working at that hotel
I am very, very, very, very pleased with my stay and the top notch service I received. Experiences like this is why I am a faithful Hilton Honors members and trust this hotel brand. Trust me, I'm looking forward to a return visit. Highly recommend

Room tip: All of the rooms are great. No tip needed
Date of stay: July 2022
    • Location
    • Sleep Quality
    • Service
Thank 193deidreb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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