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All reviews nice hotel soccer tournament business center easy access excellent stay other hotels convenient location off the highway room was clean and comfortable fitness center we've stayed pool and hot tub hotel restaurant great place to stay first floor free breakfast amish country
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Reviewed July 15, 2018

The staff was not friendly or helpful. Bed was not as described nor like other Hilton we have stayed at. They did not explain about the breakfast being an additional cost since others were included in your stay. Breakfast not worth
$11. 00

Date of stay: July 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank gdove143
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton Garden I... L, Sales & Catering Manager at Hilton Garden Inn Lancaster, responded to this reviewResponded July 18, 2018

Good afternoon gdove143:

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry for the not so great experience and services you encountered during your stay. This is not typical of our staff. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.


Sincerely,

Heather Manley
Sales & Catering Manager
Hilton garden Inn Lancaster
Heather.Manley@hilton.com
717-560-0880

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 14, 2018

Several rooms had mold in the bathrooms. Breakfast and dinner preparation needs lots of improvements. Steve, the bartender, was the only good thing about the hotel. The hotel should invest in remodeling.

Date of stay: July 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank marciec866
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton Garden I... L, Front Office Manager at Hilton Garden Inn Lancaster, responded to this reviewResponded July 15, 2018


Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 9, 2018

Just wish we had more time in that great king room! Arrived after midnight and up early. But very clean and comfy! Bed was so comfortable we slept on past our alarm! Did I mention it was CLEAN! Loved the room, so spacious! Girl at front desk very accommodating, upgraded us to king bed no extra charge! We will be back! Also great pool that we didn’t have time to use.

Date of stay: June 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Bojangles10as
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton Garden I... L, sales coordinator at Hilton Garden Inn Lancaster, responded to this reviewResponded July 30, 2018

Thank you for your review of your stay with us! We are so happy to hear you enjoyed your time at our property and that our staff left a positive impression on you! We hope that we see you again in the future!

Sincerely,
Emily B.
Sales Coordinator
Hilton Garden Inn Lancaster
717.560.0880

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 9, 2018

My 16 year old son and I stayed here one night while traveling (we particularly wanted to tour President Buchanan's house). Nice property with comfortable beds. There is an indoor pool and hot tub. Breakfast was not included but there was a made to order all you can eat option.

It was convenient to the highway.

Date of stay: June 2018
Trip type: Travelled with family
Thank chimera22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton Garden I... L, sales coordinator at Hilton Garden Inn Lancaster, responded to this reviewResponded July 30, 2018

Thank you for your review of your stay with us! We are so happy to hear you enjoyed your time at our property and that our staff left a positive impression on you! We hope that we see you again in the future!

Sincerely,
Emily B.
Sales Coordinator
Hilton Garden Inn Lancaster
717.560.0880

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 2, 2018

Needed quick access to testing site. Wanted good quality with a quiet environment. Spent 3 days at hotel, all needs met!! Highly recommend as a hiding spot if you are getting ready for standardized testing or Medical Boards. This is literally 3 minutes from the testing site. Didn't need to leave the hotel at all - great food, great staff, great property!

Date of stay: July 2018
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank JohnW19601
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton Garden I... L, sales coordinator at Hilton Garden Inn Lancaster, responded to this reviewResponded July 30, 2018

Thank you so much for taking the time to review your stay with us; we value our guests feedback and use your comments to allow us to serve you better in the future! We're happy to hear you enjoyed your stay, your guest room, and are also very glad to hear that you were able to dine in at our restaurant during your stay to enjoy our freshly made to order all you can eat breakfast! We look forward to having you stay with us again in the future and hope that your testing went well for you.

Sincerely,
Emily B.
Sales Coordinator
Hilton Garden Inn Lancaster
Emily.Broome@Hilton.com
717.560.0880

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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