Rooms were clean and spacious. Breakfast was plentiful with both cold and hot foods - lots of seating in the breakfast area. We went to Intercourse and Bird in Hand while staying at this hotel and it was very convenient.More
Booking.com
Booking.com
This is our second time staying here. We love the location across the street from Whole Foods. Rooms are spacious with a mini kitchen. Comfortable mattress. Big bathroom with lots of counter space. Free breakfast. About 20 minutes or so drive from Amish country sites. Note elevators are on one end of long hallways near ice machines. I was told by front desk you need to give 24 hours notice to get your room serviced. Otherwise ask for towels and put your trash in the hallway. There is no note of this in the room. All in all we would stay here again. We’ve also stayed at the Hampton Inn which is also nice.
Dear Guest. Thank you for sharing your experience at our hotel. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at Home2 Suites by Hilton Lancaster, and we hope you choose to stay with us again whenever your travel needs bring you back to Lancaster, PA.
Recently had an issue with our reservation but supervisor Anthony was useless. As a Hilton member this is the only hotel I have ever had a problem. He refused to recognize the issue or even attempt to provide help. Stay elsewhere
Dear Guest. On behalf of our entire team, we apologize for the concerns you shared about your experience. I have addressed your issues with our team. I assure you that we are working diligently to ensure a similar situation does not occur in the future. Thank you for staying with us.
Stayed for one night. Staff was good, however the cleanliness of Room 403 was not so great. There were hairs on the tiled kitchen area and on on one of the shelves in the refrigerator. The carpet in the room was very soiled and stained and there were more hairs found in the bathroom tiled floor.
Dear Guest. I am so sorry to hear about your housekeeping challenges during your stay with us. This is not the standards we thrive for and I will be working with our team to ensure this is corrected. I do hope you will give us another try in the future if your travels bring you back to our area. Thank you for bringing this to our attention.
Went here for college tours. Good location near shopping & restaurants. Indoor pool & laundry. Nice staff. Big suite with sitting area & kitchenette. Comfy beds & pillows. Clean. Lots of counter space. Negatives - breakfast included but only runs to 9am (should go to 10am, but food was good), bathroom door is a pocket door & did not shut well or lock. Overall very good.
Dear Guest. Thank you for your review of us at Home2 Suites by Hilton Lancaster. We are glad you enjoyed your stay and hope to see you again the next time your travels bring you to the area.
We always feel welcome by a friendly staff. The room is always clean and comfortable. The location of thr hotel was perfect to a new shopping area with nice restaurants. The Hilton family of hotels is our first choice. The Home2Suites is our favorite.
Dear Guest. Thank you so much for staying with us at Home2 Suites by Hilton Lancaster! We are so happy to hear that you enjoyed your stay and that our staff was able to make it amazing. I will be sure to pass on your kind words to the team. We are so happy to have the opportunity to show you hospitality in our unique way. We hope to see you again the next time you are in the area. Until then, stay safe!
