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Inspire199392
Allentown, Pennsylvania

Stay somewhere else!

1.0 of 5 bubblesReviewed Feb 28, 2024
Stay somewhere else! Walls are paper thin you will hear every word your neighbors say and they will hear you! Staff is unresponsive. Hotel is cute and clean however if you are hoping to actually sleep find another hotel this one is not it! Ear plugs won’t even help!
Date of stay: February 2024
Room Tip: Pick a different hotel
Trip type: Travelled as a couple
2.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
1.0 of 5 bubblesService
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All reviews historic hotel top floor bed was comfortable downtown lancaster main building on site restaurant first floor brick wedding repurposed ballroom blinds desk
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4 - 9 of 761 reviews
Reviewed January 5, 2024

Would not return to this hotel! The walls in the guest rooms are not soundproof. We went to bed at 11:00pm and there was a loud conversation going on in the room next door. At 1:30am we called downstairs to the front desk to lodge a complaint. The hotel gave us a credit of $55 back to the charge. It was hardly enough to compensate for our lack of sleep!

Think twice before you make a reservation at this hotel!

Room tip: Rooms are not soundproof!
Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank Wayne K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 24, 2023

We loved our stay at the Cork Factory Hotel and would highly recommend for the ambience, comfortable, spacious room, well-appointed bathroom and nice shower, easy walking distance to Lancaster restaurants and sights, friendly and helpful staff and cool vibe. You can feel the history of this former factory through the exposed brick walls and wooden beams (and the wooden stairs - take those!) along with the tasteful and comfy renovations to make it a really pleasant and unique hotel stay. Understand what others said about the noise sometimes traveling but disagree that no breakfast onsite was a minus - there's many great coffee + places a five minute walk away, as is Central Market. Could also drive easily to cute nearby towns like Lititz. Thumbs up for this place!

Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank MNPHL
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 27, 2023 via mobile

We were in town on business and this place offered just about everything we needed for a comfortable overnight stay. Clean and comfortable rooms, plenty of parking and coffee in the lobby. I only wish the restaurant was open. I believe they are only open Wednesday through Saturday but there are still plenty of options close by.

Date of stay: August 2023
Trip type: Travelled on business
Thank jppatchoski
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 29, 2023

To start off, we request early check in, only 1 hour early, front desk states they will text when room is ready ,no text ever came.
Upon check in we inquired about complimentary breakfast, clerk says that is no longer available due to covid, and suggests we go to a Mcdonalds around the corner. Room was fine, beds/pillows comfortable. Next day we head out at 10 am, pass the housekeeping in hallway. Upon returning to room at 4:30 we see room has not been cleaned or made up. Trip to front desk, Luiz says, did you request your room to be cleaned, I said since when does it have to be requested, isn't that the idea of being on vacation and staying in a hotel ?
So I said can you have someone at least freshen it up now, he says I have no one available and hands me a stack of towels and plastic bags to empty waste pails !! Not happy with this but we have no choice, Luiz not very helpful at all. Upon checking out I ask for a discount on the room since it wasn't cleaned, Luiz says the housekeeper said you had do not disturb on door,I said we left at 10 am, Luiz then says she finishes at 10 am. What housekeeping in a hotel finishes at 10 am ?? Then I think if she finishes at 10, why couldn't we get our early check in before the room was obviously cleaned and ready by 10 !! It's a shame because we have no complaints about the place itself very cool and historic, however the people running it need a lesson in courtesy and professionalism. Horribly run. Would not recommend until the desk staff is retrained on how to treat customers.

Room tip: Make sure to request your room be refreshed/cleaned at check in.
Date of stay: July 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
2  Thank A2199ADmichaelg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 20, 2023

The room is super clean and super maintained, with fantastic soaps and shampoos. Ton of pillows. But no coffee maker in room (it does have a small fridge). They do have coffee downstairs... which gets to something else... despite some two hundred bucks or close per night depending on what day you are here, it does not come with breakfast anymore, nor is the restaurant at the hotel open on Sunday or Monday or Tuesday. At all. And nothing is close. So, it's a luxury destination but really misses on that account. They will sell you something to toss in a microwave sitting next to the coffee urn, but, well, that just doesn't work for a couple hundred a night in an area full of lodging. Also, this place seems to host a lot of weddings, and parking can be a challenge as the other businesses in the old factory complex have signs against hotel folks parking in their spaces. Choose wisely, my friends.

Date of stay: June 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank Dave C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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