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“Exceptional Service”

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Red Roof Inn Lancaster
Ranked #25 of 39 Hotels in Lancaster
Vinton, Virginia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Exceptional Service”
Reviewed 17 May 2012

I was a guest at the Red Roof Inn in April. After I had returned home and a couple of days passed, I realized I had left the charger to my cellphone in my room. I immediately called the hotel and they assurred me they would check and let me know if they found it, which they did.
I sent a postage paid box to them and they mailed it to me. I sincerely appreciated their willingness to help me.

  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jean H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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647 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (166)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Easton
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 15 May 2012

My friend and I came to stay overnight because we were going on the wine and cheese train. The was very clean and nice. The staff was very pleasant and helpful. Very prompt check in service and easy check out. For the price it was affordable and the rooms were nice and clean. We would definitely come back to stay.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jenniferjdutko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Bern, NC
Level Contributor
124 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed 14 May 2012

This is a decent, no-frills motel at a great price. Front desk clerks were always very nice and friendly. The motel is pet-friendly and there were dogs staying while we were there but we never heard or smelled them. Comfy bed, average breakfast, and convenient to shopping. However, the motel is right on 30 which means lots of traffic noise. We heard traffic all night long. Also, there is a Texas Roadhouse next door and lots of cars were whipping through the motel parking lot to get to the restaurant, which made for more traffic. The room looked fairly clean with new carpet. The bathroom floor had paint drips all over it and there was what looked like permanent mildew in the tub. The toilet had a large piece of broken ceramic glued back in place. So, the bathroom was not so nice. For the price, though, it was a decent motel. I'd rather stay off the main road next time so there won't be as much road noise.

Room Tip: Ask for a room at the back of the property, away from the road.
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  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nbchica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MyGHMhotels, General Manager at Red Roof Inn Lancaster, responded to this review, 15 May 2012
Hi NBChica,

Thank you very much for the positive feedback! However, because we are a ranked hotel in Lancaster that cares about your guest experience and constantly updates all the items on daily basis. I have a couple questions about the bathroom. We recently renovated all of our bathrooms. If you can be so kind to give us more insight on these problems in making another guests experience perfect and including your future stay. We would really appreciate it if you could shed more light on the the bathroom.
We consider bathroom to be the most intimate part of person's life and it needs to be just perfect. So, I ask for your help. Please message me to discuss more.
We really appreciate all the other good comments you have given us, the staff works and lives through your motivation. We work harder as we get noticeable positive feedbacks.
Thank you again.
Yours in travel,

Dave Gandhi, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Parlin, New Jersey
Level Contributor
117 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 11 May 2012

We have stayed at this motel several times during the years. It is convenient to shopping,attractions and restaurants. You can walk to the Texas Roadhouse(next door).
The staff is friendly and very helpful. This most recent stay we had trouble with the new flat screen TV and the manager addressed the issue himself. Thank you for another great stay. We'll be back!

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Ssr6sd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oliver Springs, TN
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 May 2012

We made reservations here for a couple of weeks ago. We were coming into Lancaster for the theater and shopping. I expected it to be just "ok" & was even a little hesitant at making the reservations. We were really surprised at the Red Roof here. It was an extremely nice place to stay. John (who made the reservations when we called) told us we wouldn't be dissapointed, and we weren't. The rooms were clean, nice and very comfortable. The breakfast was more than we expected. The staff was great - very friendly and very helpful. We will definitely be staying here again in the future when we return!!

  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sandy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waldorf, Maryland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 May 2012

I came with a friend and the night manager was great. He was dealing with a bus driver and guests that made a mistake and he kept his cool the whole time even though the guests were rude. I was impressed. Te room smelled good and fresh and was very clean. I would stay here in a minute again and it is close to restaurants within walking distance.

  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ruth P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saylorsburg
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 May 2012

We recently stayed at the Lancaster Red Roof Inn. The staff was very friendly and accommodating. Even though it is right on Route 30, there was basically no noise from the traffic heard in the room. And it's pet-friendly!!!! Thank you for a wonderful stay!

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank karenalmiller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Red Roof Inn Lancaster

Property: Red Roof Inn Lancaster
Address: 2307 Lincoln Hwy E, Lancaster, PA 17602-1113
Region: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #25 of 39 Hotels in Lancaster
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn Lancaster 2*
Number of rooms: 95
Official Description (provided by the hotel):
Red Roof Inn of Lancaster is a gem in the heart of Lancaster County's Dutch Country. The hotel is made up of 95 newly RENOVATED spacious rooms. The recently updated property also features handicap accessible rooms, deluxe rooms and Jacuzzi suites. Red Roof Inn of Lancaster is ideally situated amongst the greatest Lancaster County theatres, attractions, eateries and shopping centers. A seasonal pool, ample on-site parking and location adjacent to Golden Corral and Texas Roadhouse adds to our convenience. ... more   less 
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Also Known As:
Lancaster Red Roof Hotel Lancaster
Lancaster Red Roof Inn
Red Roof Inn Lancaster Pa

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