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“Good little HIE in Lancaster!”

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Comfort Inn Lancaster - Rockvale Outlets
Ranked #15 of 39 Hotels in Lancaster
Certificate of Excellence
Reviewed 22 March 2012

Booked this online for 2 beds (doubles) for $105.99 Hotel is located right in the middle of the Rockvale outlets with an Olive Garden, Ruby Tuesdays and Cracker Barrel right on site. There was also a Chick-fil-A across the street so plenty of options! Further down the street was target and the Tanger outlets. It was also one of the closest hotels to the Sight and Sound Theatre where we were seeing Joseph. Room was very clean with all the amenities you would expect from a HIE. Wireless worked well and breakfast was very good. So much to see and do around this hotel is one the reasons I would highly recommend this spot.

Room Tip: Room 256 is on the upper floor away from the elevators and was very quiet for us!
  • Stayed: March 2012, travelled with family
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1  Thank hallidaze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (445)
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317 - 323 of 445 reviews

Reviewed 17 March 2012

Hotel is in the perfect spot. Leave your car and walk to outlets. Walk across the street to Music theater. The staff at the front desk are very nice. Good breakfast in the morning. We had seen a show across the street at the Music Theater. When we got back to our hotel at night they had fresh cookies and coffee in the dinning area. What a nice treat. Room was very clean.

  • Stayed: December 2011, travelled with family
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1  Thank Loretta L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
padutchhotels, General Manager at Comfort Inn Lancaster - Rockvale Outlets, responded to this reviewResponded 31 March 2012

Thank you for taking the time to review our hotel and its convenient location to everything there is to see and do in Lancaster, PA. Come back and visit.

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Reviewed 27 February 2012

Very clean convenient hotel. Located IN! the rockvale outlets with Tanger outlets a mile or so away& close to Dutch Wonderland. Breakfast was adequate with plenty of seating. We had tickets for a show @ American MusicTheatre & could literally walk there ( albeit crossing a major road Rt 30) Not luxury but close to everything & would stay again.

  • Stayed: February 2012, travelled as a couple
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2  Thank patty117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
padutchhotels, General Manager at Comfort Inn Lancaster - Rockvale Outlets, responded to this reviewResponded 29 February 2012

We're so glad we were able to take care of you and meet your needs while you stayed with us. Please come visit us again!

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Reviewed 23 February 2012

This past holiday weekend was our 3rd visit to this hotel and we were not disappointed. Very nice rooms, and the location can't be beat! Totally surrounded by Rockvale Outlet shops and multiple eateries within walking distance. Tanger Outlets are about 2 miles away as well as many other sights. My son enjoyed the cookies in the lobby everyday, and the free hot breakfast was very filling before going out to sightsee in the morning. We got there to breakfast a half hour before it ended and staff was very attentive in replenishing items and keeping things nice. Room was very clean and spacious for a family of 3 to share. TV was a flat screen and had quite a lot of cable channels to wind down at the end of the day (NICK, BET, HGTV, LIFE, HBO, etc). We didnt hear any people in nearby rooms or hallway noise even though we had a room right next to the vending area and ice machine which we made use of at least once a day. And although it seemed there were quite a bit of guests they did accomodate us with a very late checkout. Front desk very courteous and helpful when we had questions. Will always think of this hotel first for all of our trips to Lancaster!

  • Stayed: February 2012, travelled with family
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2  Thank techprincesse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
padutchhotels, General Manager at Comfort Inn Lancaster - Rockvale Outlets, responded to this reviewResponded 29 February 2012

We are always pleased to hear that you had a great time and we exceeded your expectations. Our hotel is always looking for ways to improve it service and products for you our valued guests. So your comments are always appreciated. We look forward to your return visit.

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Reviewed 9 February 2012

We have been coming to the hotel for several years and have seen it slowly going down hill...WOW...much to our surpise a BREATH OF FRESH AIR has finally arrived!! What can I say about Sherman he's all about customer service!! He's professional,wonderful smile and he aims to please! He went out of his way to see that our needs were made and that we were happy with everything!!! Finally a WONDERFUL ADDITION!! HE'S A MUST KEEP!! THANKS TO SHERMAN WE WILL RETURN (THAT IS ONLY IF HES THERE) AND WE WILL TELL OUR FRIENDS THAT WE FINALLY MADE A FRIEND IN PENNSLYVANIA!! He not only deserves a raise but deserves to be the manager!! SHERMAN TY AGAIN OVER AND OVER FOR MAKING OUR STAY THE BEST EVER!!!

  • Stayed: January 2012, travelled with family
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3  Thank J M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
padutchhotels, General Manager at Comfort Inn Lancaster - Rockvale Outlets, responded to this reviewResponded 29 February 2012

I want to first thank you for reviewing our hotel. We look forward to our guests comments as they help us to better ourselves both in hotel quality and our staff. Sherman is a recent addition to our staff and we are pleased that he made your stay perfect. Our plans for Sherman are yet to be determined but we always look what is best for the hotel and best for the skill set of the person.

Once again thank you for your comment and we look forward to your return visit.

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Reviewed 26 January 2012

We stayed in this hotel about a year ago (never got around to write this review) had a great time the stores in the Rockvale Outlets was a nice thing to do at night now the hotel was amazing the front desk was extremely nice and friendly the catered to my every need the pool was very good and this hotel is close to all the attractions we would fore sure go back

  • Stayed: June 2011, travelled as a couple
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10  Thank Amazin1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
padutchhotels, Guest Relations Manager at Comfort Inn Lancaster - Rockvale Outlets, responded to this reviewResponded 7 February 2012

No matter what time of year, we always welcome our guest's feedback. I am glad to hear you were enjoyed your previous stay with us and we look forward to your return visit.

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Reviewed 4 January 2012

We stayed at this hotel after Christmas and we were very pleased with the overall experience. The hotel is very clean as well as the rooms. The walls are paper thin, you can hear all conversations in the hallways. The breakfast was decent and had a small variety to choose from. The coffee is very good. My kids enjoyed the chocolate cookies in the evening. We stayed here because we wanted to have easy access to the outlets and we were able to walk to the outlets and a few restaurants around, including Bob Evans, Subway, etc. There is free WiFi available. Lots of board games in the lobby for the kids to play with. A computer and printer is available for guest to use which was a big plus for us, we were able to print out coupons for the outlets. We will be going back to this hotel in March

On another note, the front desk person, Brian had me waiting for 5 minutes while he was on a personal call. I think this is very disrespectful and rude and he didn't have the courtesy to say I'll be with you soon. The other front desk personel were polite

  • Stayed: December 2011, travelled with family
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1  Thank LITraveler16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
padutchhotels, Guest Relations Manager at Comfort Inn Lancaster - Rockvale Outlets, responded to this reviewResponded 7 February 2012

Thank you for taking the time to review our hotel, we strive every day to ensure that our guests are satisfied even in the middle of a renovation. You will be happy to know that majority of our renovations are complete. Each room now has new carpet and 32" Flat Panel TV's and our lobby have been fully renovated to provided a more modern welcome to our guests. We look forward to your return visit.

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Additional Information about Comfort Inn Lancaster - Rockvale Outlets

Address: 24 S Willowdale Dr, Lancaster, PA 17602-1470 (Formerly Holiday Inn Express Lancaster - Rockvale Outlets)
Phone Number:
Region: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotel in Lancaster
Price Range: $104 - $198 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn Lancaster - Rockvale Outlets 2.5*
Number of rooms: 111
Official Description (provided by the hotel):
We are the closet Comfort Inn to the Greenfield Corp. We are the only hotel in the county where you can score amazing bargains and treat your taste buds without ever starting the car. The hotel is situated amidst one of the largest shopping outlets in the country. Take a walk, or ride the complimentary shuttle through Rockvale Outlets 90 factory direct stores and six restaurants. Tanger Outlets is just one mile away and Kitchen Kettle s country shops, quaint antique stores and numerous farmers markets are nearby. To get a real taste of Lancaster County, save room to sample the legendary PA Dutch cuisine. Whoopee pies, chicken pot pie, chow chow and shoofly pies are only the beginning. Holiday Inn Express Lancaster is surrounded by all of the best PA Dutch restaurants including Good N Plenty, Hershey Farm, Miller s Smorgasbord, Plain & Fancy Farms and Bird In Hand Restaurant. The hotel is just minutes away from a wide array of attractions including Sight & Sound Theatres, American Music Theatre featuring top named acts, Strasburg Railroad and Dutch Wonderland Amusement Park. Hershey Park and Chocolate World, Kreider s Farm and the Pennsylvania Renaissance Faire weekends Aug. through Oct. are a 30 minute drive. We offer a convenient location, comfortable accommodations and just the right mix of services, all at very affordable rates. ... more   less 
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Also Known As:
Holiday Inn Express Lancaster-Rockvale Outlets Hotel Lancaster
Holiday Inn Lancaster
Lancaster Holiday Inn

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