My dad and I both had rooms, and since I know he won’t write a review, I’ll include both our experiences… Dad- He specifically asked if there was daily housekeeping and was told yes. He asked twice. The first day he did not get it. Second day he did but also got a non functioning toilet in the process somehow. One of their keys did not work after checking in and a new one being made then caused the other one to stop working. He was particularly upset there was not coffee available before the restaurant opened at 7 and was super annoyed it was only grab and go breakfast Monday and Tuesday. Me- Since my dad was told there was housekeeping I didn’t ask. Big mistake! I have two toddlers which lead to huge messes when eating that grab and go breakfast in our room and a lot of smelly trash! I tried calling the front desk to ask about it and the phone did not work. My room was not ready until 3 hours after check in. I was told they’d comp parking but did not. Speaking of parking, the structure is a nightmare! It’s not run by the hotel, but staff did know the steps and elevator were out of service and did not warn us. Walking through that with two toddlers was scary. The cribs I requested were not in the room when it finally was...My dad and I both had rooms, and since I know he won’t write a review, I’ll include both our experiences…
Dad- He specifically asked if there was daily housekeeping and was told yes. He asked twice. The first day he did not get it. Second day he did but also got a non functioning toilet in the process somehow. One of their keys did not work after checking in and a new one being made then caused the other one to stop working. He was particularly upset there was not coffee available before the restaurant opened at 7 and was super annoyed it was only grab and go breakfast Monday and Tuesday.

Me- Since my dad was told there was housekeeping I didn’t ask. Big mistake! I have two toddlers which lead to huge messes when eating that grab and go breakfast in our room and a lot of smelly trash! I tried calling the front desk to ask about it and the phone did not work. My room was not ready until 3 hours after check in. I was told they’d comp parking but did not. Speaking of parking, the structure is a nightmare! It’s not run by the hotel, but staff did know the steps and elevator were out of service and did not warn us. Walking through that with two toddlers was scary. The cribs I requested were not in the room when it finally was ready. I had to remind them at check in that I paid for breakfast, and the restaurant hostess told me they often forget and it’s a hassle for her. My husband asked the night front desk person a question and he basically said he did not know because he just worked night. What?!?! Our bathroom tub stopper was broken, shower made a terrible knocking noise, and the door would stick so bad we tried not to close it. Another minor issue was the pool was not heated, but their site claims it is. If the front desk staff had been kind and maybe even just better trained I would’ve forgiven the rest and given 5 stars. But their rudeness really just makes it hard to give a good review or recommend this hotel at all. The woman who handled my check out was the only one who did seem to know what she was doing and was nice. The other three people we dealt with sucked.More