Thank you for visiting with us, and we are glad to hear that your grandsons enjoyed the day. What a great experience to create wonderful memories with them by simply spending time with them in a fun atmosphere and doing things that make them smile. That's what I love about family, and what I love about working at a fun place like Idlewild & SoakZone. Our small team works very hard to deliver those family-fun moments and wonderful memories, and we will continue to work hard to improve the guest experience where we can. We hope to provide many more updates and new things to do in the coming years, and hope that you will share them with your grandchildren. Thanks again!

Thank you for visiting with us and for providing your feedback. I'm very sorry to hear that you were disappointed in your visit. My name is Jeff. I don't believe I ever said anyone was wrong for any opinion that they have regarding their experience, as everyone is entitled to their opinion. Our small team works very hard to deliver fun times to families with the operating assets we are given, and we will continue to do so. I do understand that some people are disappointed with their experience, and that is disheartening to all of us. That being said, there are thousands of visitors who do feel that Idlewild is a magnificent park and offers great value.

At times in my responses, I do correct people when they give misinformation. For instance, if someone says "half the rides are closed", if I know the date they visited and review the operation records of the park, I may respond with "I'm sorry that three rides were closed during your visit." The park has over 40 attractions and if someone reading their statement thinks that 20 rides (close to half) were closed, then that would be misinformation. Similarly when you mention that our tickets are $50, I may point out that the most expensive ticket in 2019 was $46.99 not $50. I understand you may have rounded, but someone reading may take it literal, and that would be misinformation. The park does have a gate price, but Idlewild tries our best to inform people how not to pay that gate price. We dedicate an entire page of our website to listing all the different discount opportunities they can take advantage of, and that page is updated throughout the summer as different promotions are offered. Every media advertisement (TV, radio, digital ads, emails, etc.) includes information on ways to save on admission (Discount Tickets at Giant Eagle, Save up to $19 online, Season Pass for best value, etc.) Some examples of value savings opportunities at Idlewild include the park offering free parking, and permiting families to bring in their own food and beverages - a perk that most parks in the U.S. do not permit. Another: guests can visit every day that we are open for just a few dollars more than a daily visit by purchasing a Season Pass - priced below what many community pools charge for a season pass.....for just a pool.

Your local management team is made up of many of the same management team that would have been in place over the 40 years you have visited. Personally, I've been here 26. Have I seen change over that time, yes. A lot of it has to do with industry business conditions and the available work force in the area. We continue to make strides in hiring and staffing issues that have troubled us over recent years, and continue to hold that as one of our top priorities. Yes, there was also an ownership change in 2008 which made Idlewild part of one of the largest theme park operators in the world. We'll continue to focus on making improvements to our expansive and aging facility. We are proud to be among the top 3 longest operating amusement parks in the entire country, and we will continue to work hard to improve the guest experience to ensure that we continue to draw the many thousands of happy families that enjoy creating memories with us. We are sorry again that you were not among those based on your last visit. I don't know the date of your visit, but since you mentioned the Spider, it must have been one of 2 days in August when it was closed for maintenance awaiting the delivery of a new part, as the Spider operated every other scheduled operating day. We do close rides if there are any maintenance issues for safety reasons. The Round Up was completely refurbished over the past season, and our team worked hard to try and get it back in place and operating by the end of the season. Unfortunately, we needed just a couple more weeks to get the state recertification inspection completed. The Wild Mouse had a maintenance project being completed as well for much of the summer, and it did reopen in mid-August. Any time there are ride and attraction closures they are posted online at the website for guests to know before visiting, and also at each drive-thru auto gate so guests know before entering what they will encounter once they are inside the park.

Thank you again for your feedback, which will be shared with the management team. We hope that you hear great things from us in the coming seasons, and have a desire to visit with us once again. We'd love to earn your business back, as we enjoy sharing smiles and creating memories with everyone.