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Reviewed October 20, 2019

Frequent guest and long time HIE patron...made a reservation long in advance at Mt Pleasant location...arrived to find THREE wedding parties staying at hotel at same time! Forced to take a room near elevator AND in between the h*ll raising wedding party patrons! Requested room away from the parties to no avail and needless to say my good wife and I got NO sleep! Will NEVER stay at this location again...

Room tip: Do not expect any customer service...
Date of stay: October 2019
    • Rooms
    • Cleanliness
    • Service
Thank ronsliga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Mt. Pleasant - Scottdale, responded to this reviewResponded December 19, 2019

Hi ronsliga,

Thank you for staying with us again and for leaving a review. IHG cares about your experience and that said, I'm sorry to learn that you had an inconvenience brought about by some events happening at the hotel that disturbed your sleep. Your review will greatly help us look into areas that need further improvement. Our goal is to provide consistent and exemplary guest satisfaction so your comments will certainly help us in filling in the missing gaps in our continued enhancements.

Even though your stay was not spotless, I would still like to thank you for getting in touch with us and choosing our brand. I hope that we can host you again and win back your trust.

All the best,

Dhang R
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 20, 2019 via mobile

What a great place. Very clean and very friendly staff. No need to look anywhere else for a room. The morning breakfast is also great and very convenient. Very close to some shopping and other businesses such as Walmart. About 2mi from mount pleasant and also Scottsdale. This hotel goes out of their way to be helpful.

Date of stay: September 2019
Trip type: Travelled solo
Thank NizmoZX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 7, 2019

We like Holiday Inn Express Hotels as we find them to have consistently nice, clean rooms accessible to us when we're on the road. This hotel is no exception. Rooms are well designed, clean and large -- and they also offer the complimentary breakfast. The highway traffic noise is a bit loud here, but the air conditioning and other white noise block it out.

The best part of having stopped here, however, was the staff. We were warmly welcomed and checked in quickly. You can tell there are a lot of regulars who stay here, as staff have a friendly banter with those guests. The desk clerk also recommended a good restaurant for dinner. Checking out was easy and friendly as well. The real kicker is that my husband forgot his insulin in the room fridge, but didn't realize it. The maid found it and the front desk called us and we were able to go back and get it (a Godsend). How often does a hotel call you for something left behind? Think about it.

Date of stay: July 2019
    • Sleep Quality
    • Cleanliness
    • Service
Thank pjhahn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 26, 2019 via mobile

This is a great budget hotel if you’re stopping by for a short time. It was easily accessible off the highway and close to amenities. We chose this location as it was in the middle of our destinations - Pittsburgh and Fallingwater. The continental breakfast was best I’ve ever experienced and the front desk staff were very pleasant. The room has a mini fridge and a large supply of hygiene products.

The only reason for 3 stars is the room smelled very musty and wet. There were also ants. We visited during a heat wave and I attributed the issues to that but felt ventilation could be improved.

Date of stay: July 2019
Trip type: Travelled as a couple
1  Thank ajvanawesome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 4, 2019

Friendly, helpful staff, good, a good/not fancy-but-you-can-find-something-you-like breakfast, surprisingly good coffee...clean rooms...and homemade cookies all the time! :-) The hotel is convenient to local attractions (even one of the last drive-in movie theaters!) and handy to stores/pharmacy to pick up fogotten items. On this stay I was a last-minute booking and the staff could not have been more helpful or accommodating--they really try hard to make things work so that the guest has a good stay and experience.

Date of stay: June 2019
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank poppin123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaraM1357, General Manager at Holiday Inn Express Mt. Pleasant - Scottdale, responded to this reviewResponded July 5, 2019

Dear Poppin123,

Thank you so much for taking the time to write us such a thoughtful and through review. It was truly our pleasure to be to accommodate you during your stay. We are glad that the hotel and the area met your needs and expectations. I love how you described our breakfast, no truer words have ever been spoken. We are so happy that you enjoyed your time with us and we hope you will stay with us again when you are in the area. Thank you for being our guest, great guest like you make what we do easy and worth it. Kara McConnell, General Manager

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