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“Overpriced ripoff and rude management”

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Holiday Inn Express Lewisburg/New Columbia
Ranked #1 of 2 Hotels in New Columbia
Certificate of Excellence
Willoughby, Ohio
1 review
“Overpriced ripoff and rude management”
Reviewed 14 July 2011

A complete rip off. The price is way to high, staff arrogant and rude when you complain. There is no reason for the room rate to be >125.00. plus, the housekeeping staff leave envelopes soliciting tips for simply doing their job. I would not stay there again and would encourage everyone to just drive a little further and find somewhere else.

And when I complained they simply said, "dont come back"...guess they dont understand that the customer is right.

Room Tip: Drvie a few miles and go anywhere else but here.
See more room tips
  • Stayed July 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank n8qxfcarlson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIENewColumbia, Manager at Holiday Inn Express Lewisburg/New Columbia, responded to this review, 16 August 2011
Dear Mr. Carlson:

We appreciate all our guest reviews on TripAdvisor, but we strongly stand by our pricing structure and feel it's appropriate for the area and for our hotel. We understand you will not stay here again due to our rate being in the $120's for midsummer 2011, and I hope you find accommodations that better suit your needs at a rate you're willing to pay.

Also, our ownership asked you not to visit our property due to the inappropriate language used when expressing your issue with the rates. We always accept constructive criticism and are glad to improve our service based on our guests views.


Thank You,
Management Team
Holiday Inn Express New Columbia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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141 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
  • Chinese (Simplified) first
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English first
columbus ohio
Level Contributor
126 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 12 July 2011

The hotel doesn't look very old, however, they were remodeling the lobby area. The room was clean and quiet and the breakfast selection was above average. If you are traveling along Route 80 or visiting Bucknell, I would check this hotel out.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank travelerColumbusOhio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIENewColumbia, Manager at Holiday Inn Express Lewisburg/New Columbia, responded to this review, 16 August 2011
Dear Guest,

Thank You so much for your kind words regarding our Holiday Inn Express in New Columbia, PA serving the Lewisburg and Williamsport areas. I would also like to thank you for noticing our efforts to improve our facilities and join the thousands of other "Re Launched" Holiday Inn Express Hotels; our remodeling project is slated to be completed by mid fall 2011. We hope you will visit our hotel anytime you are in the area, whether travelling on 80 or visiting Bucknell!

Thank You,
Management Team
Holiday Inn Express New Columbia
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Detroit, Michigan
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 November 2010

My husband and I recently stayed at the Holiday Inn Express for a last minute trip to see family. The hotel staff was accommodating and willing to provide us with a refrigerator and other last minute items we had forgotten. The free breakfast buffet was better than most hotel's "continental breakfast". This hotel had egg, biscuits and gravy, sausage, cereal, bagels - a very nice spread.

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jls1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIENewColumbia, Manager at Holiday Inn Express Lewisburg/New Columbia, responded to this review, 24 December 2010
I want to take some time and personally thank you for your kind words with regards to our Holiday Inn Express in New Columbia, PA serving the Lewisburg and Williamsport areas. We take pride in our clean and accomodating rooms, and friendly staff. We hope you will visit our hotel anytime when you are in the area; and importantly hope we can turn your 3 out of 5 ratings into 5 out of 5! We are currently in the midst of a million dollar renovation to refresh our entire hotel inside and out, guest rooms, public areas, pool, meeting room, fitness center, etc.

Thank You,
Management Team
Holiday Inn Express New Columbia
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New York City, New York
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 25 August 2010

We started a little late on a cross country trip west. We decided to stay here. This place is absolutely fantastic! It is a few miles off the Interstate. The hotel looked great. We were the last ones to check in.

The rooms were just beautiful. The bed was extremely comfortable. The room itself had high ceilings. The breakfast was nice. Pool was a good one for kids.

Wow. It was a great experience overall. Good staff and very good hotel. We were well rested and continued on our trek west.

  • Stayed August 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wanderlust-in-NYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIENewColumbia, Owner at Holiday Inn Express Lewisburg/New Columbia, responded to this review, 5 October 2010
Thank you for your kind words and for your time for reviewing our hotel! We are proud to serve our guests and happy to provide an exceptional service experience. Our team looks forward to serving you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Freehold, NJ
Level Contributor
53 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 17 July 2010

Even though this is the first time I have ever stayed at a Holiday Inn Express, I have to give them high marks. They really impressed me.

Check in quick and courteous. The room was clean and had everything you would want and expect from a three-star hotel. They also had an indoor pool which we used with the kids. It was clean and, while not heated, the water was very comfortable.

The property is just off Highway 15, so you don't have to veer too far off the path.

The most impressive part though was our dealing with a gentleman at the front desk.

Unfortunately, we found ourselves in the position of no milk for our baby. After finally setting in after a 300 mile drive, the last thing I wanted to do was get back in the car. The hotel serves breakfeast in the morning, so we called downstairs to see if we could somehow purchase a container of milk from them. The man at the desk declined. He said that we could not purchase it, but we should come downstairs and he would give it to us. When we got downstairs, he actually gave us four pints of milk. In an age where many would not have wanted to be bothered with such a request, this gentleman showed, not only customer service, but genuine kindness. I believe his name was Tom Miller, and because of Tom Miller we will put Holiday Inn Express at the top of our hotel research list when travelling.

Regardng the other reviews, this particular hotel is not designed to be a vacation resort hotel with sprawling pools, palm trees, and multiple four-star restaurants. It is a clean and safe place to lay your head during a trip or while visiting the area. And it is a good one at that.

Thanks again Tom for helping out a very tired couple with young kids!

  • Stayed July 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Buzliteyear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIENewColumbia, Manager at Holiday Inn Express Lewisburg/New Columbia, responded to this review, 24 August 2010
Thank You so much for your kind words about our hotel! We are proud to provide our guests with excellent service that exceeds expectations. Tom has been with us for a while now and we will recognize him for his extra efforts. We thank you for staying at our Holiday Inn Express in New Columbia!

Thank You,
Canon
Director of Operations
Holiday Inn Express New Columbia
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Pennsylvania
Level Contributor
82 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 5 October 2009

We were traveling to Lewisburg from the Pittsburgh area and needed a hotel room for one night. I had made reservations at the hotel next door, but upon stopping at a roadside rest and finding a coupon for the Holiday Inn Express ($69.95/night), we stopped to see if it could be honored. They did honor the coupon, so we cancelled the other reservations. The hotel has gone through one wave of remodeling with a second to come. The rooms are spacious, attractive, and clean. There is an indoor pool and hot tub, as well as a nice exercise room. The continental breakfast has something for everyone. The staff are friendly and helpful. We would definitely stay here again.

  • Stayed October 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Browneyes31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
So Cal
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 25 July 2009

I spent two nights in the Lewisburg area because my son was at Bucknell Universitiy's Elite Soccer camp. The first night, I (unfortunately) spent at the Days Inn (1 mile from the Univ). The Days Inn was a D-I-V-E! This hotel, on the other hand, was P-E-R-F-E-C-T.
The proximity from Bucknell University is an easy 7 mile drive north on the 15. The Holiday Inn Express had easy on/off access to the expressway and although it's above the expressway, I didn't hear any traffic noise at all. This hotel was a better value ($20 per night more than the Days Inn, but it had 2 queen beds, breakfast, it was clean, etc...) than the Days Inn as well as being a better hotel. The Holiday Inn Express has: an indoor pool and whirlpool where we enjoyed watching the birds and 8 bunnies from the solarium window, there are guest laundry facilities that work well and are reasonably priced ($1.50 for wash, $.75 for dry), the room had the nicest smelling shampoo/conditioner/lotion available for use, the room also had a coffee maker, refrigerator & microwave. It was mentioned in another review about the bedding. IT WAS GREAT! Very comfortable and two types of pillows (soft and firm)! In the morning, we were able to enjoy a complimentary continental breakfast with a lot of yummy foods! One of the best features was the computer and printer located in the lobby that was available for (complimentary) use. This enable us to print our boarding passes and enjoy our drive back down to Harrisburg's airport for departure.
If I were ever in the Lewisburg area again, I would definitely stay here again. Wonderful experience, very clean, great night's sleep.

  • Stayed July 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mrlpSoCal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Lewisburg/New Columbia

Property: Holiday Inn Express Lewisburg/New Columbia
Address: 160 Commerce Park, New Columbia, PA 17856-9580
Phone Number:
Region: United States > Pennsylvania > New Columbia
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in New Columbia
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Lewisburg/New Columbia 2.5*
Number of rooms: 101
Official Description (provided by the hotel):
We have exciting news! The Award Winning Holiday Inn Express Lewisburg/New Columbia has completed its comprehensive 1.5-million dollar renovation and recently joined as an "Official Hotel Partner" of Bucknell University Athletics’! Located in a quiet, rural setting, this superb hotel has re-established itself as the premier choice of corporate travelers. The updated lobby concept takes a new twist on the traditional feel, incorporating rich colors and that home-like feel. Our guestrooms feature a fresh, contemporary design, striking a delicate balance between comfort and efficiency. Additional room features include new flooring and wall coverings, comfortable furnishings, our Simply Smart Bedding, soothing lighting, and 32-inch High Definition LCD flat screen TV’s. Our redesigned accommodations are also ideal for family vacations and group getaways. Our Holiday Inn Express is the Place to Stay for Business Centrally located and convenient for business travelers to commute to many local businesses/attractions - Bucknell University - ConAgra - Oil States Energy - Marcellus Shale - Norfolk Southern Railways Relax and explore the Lewisburg/South Williamsport Area Guests enjoy a variety of things to see and do. From cultural activities to family-fun, our Holiday Inn Express puts you close to many entertaining attractions - Knoebels Amusement Resort - Reptiland - Little League World Series Stadium/Museum - Woodward Camp - Museums/Art Galleries - Antiques ... more   less 
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Also Known As:
Holiday Inn Express Lewisburg/New Columbia Hotel New Columbia
Holiday Inn New Columbia
New Columbia Holiday Inn

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