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When a problem came up with the room I had reserved had a problem, the manager called me well in advance and we worked out a very satisfactory solution. When I arrived the room was warm and comfortable with the temp set at 73 degrees as I am a senior. The beds were very comfortable with both soft and firm pillows. There were several hundred TV channels to choose from, The breakfast buffet had both scrambled eggs and omelets along with both sausage and bacon and this is the first time I have found home fries on a buffet. The room and the public areas were extremely clean and all of the staff I had contact with were very nice and pleasant. Over all a six star experience at a very reasonable price. I will go again.
Date of stay: February 2020
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Tina M, Guest Relations Manager at Comfort Inn & Suites, responded to this review
Responded Feb 11, 2020
Photog287,
Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are all looking forward to your next visit and hope it will be just as enjoyable
Kind regards,
General manager of Comfort Inn & Suites Pittsburgh
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All reviews close to downtown indoor pool breakfast area great stay hot breakfast front desk person room was clean king suite minute drive pittsburgh area yogurt free breakfast pnc park cleanliness uber couch hallway
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The hotel staff was friendly and the room was great and well prepared! Nice breakfast! We enjoyed every minute of our stay and it was convenient to major roadways and shopping areas. Would stay again!
Date of stay: January 2020
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Tina M, Guest Relations Manager at Comfort Inn & Suites, responded to this reviewResponded February 3, 2020
dgtardy,
Thank you for taking the time to write this awesome review . We are happy to hear that you found our location to be convenient while staying with us near at the roadways, stores and that you enjoyed our staffs hospitality that we strive to show to each guest, during every stay. We look forward to serving you again and giving you another five star experience.
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Our room was very nice. Newer hotel. Full hot breakfast. Pool, no hot tub. Exercise room. Good value, close to downtown Pittsburgh. Staff was very friendly and helpful. When staying here, make sure you use the road behind the hotel to exit both ways onto Banksville. Otherwise, you cannot make a left turn from the parking lot.h
Room tip: Pool and exercise room was nice. Close to downtown. No Jacuzzi though.
Date of stay: January 2020
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Tina M, Guest Relations Manager at Comfort Inn & Suites, responded to this reviewResponded February 3, 2020
DBSRae,
Your five star review is greatly appreciated. Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. Once again, a big thank you from all of us and we look forward to having you back .
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This hotel very convenient to many places. Hotel staff very friendly and helpful and answer any of my questions. Will return at a later date. Had stay at different comfort inn at different locations. All have very friendly.
Date of stay: January 2020
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Tina M, Guest Relations Manager at Comfort Inn & Suites, responded to this reviewResponded February 3, 2020
Hi lucgod1,
Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We look forward to serving you again!
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The room is really nice and clean. Will book again when I go there and will recommend for others. Receptionist is so kind and nice. Breakfast is free and good. 24 hours free coffee. Indoor swimming pool is great.
Date of stay: January 2020
Trip type: Travelled with family
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Tina M, Guest Relations Manager at Comfort Inn & Suites, responded to this reviewResponded January 13, 2020
sasi445,
We are excited to learn that we made such a great impression during your recent stay. We thank you for recognizing the service of our staff and the overall cleanliness of the hotel . We take pride on reviews like this as it is a testament of our guest’s satisfaction! We sure will strive for the best. Wishing you a very good trip back home and we look forward to serving you again here at the Comfort Inn & Suites.
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The room was great. It was clean. My issuse with the room was the cleaning crew. They did not speak english and did not understand what we were trying to get them to do. I did have an issue with the breakfast as it was not properly heated and one of the waffle makers was dirty. Other then that it was ok.
Date of stay: December 2019
Sleep Quality
Rooms
Service
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Tina M, Guest Relations Manager at Comfort Inn & Suites, responded to this reviewResponded January 11, 2020
ALICE W,
Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We look forward to serving you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC