When a problem came up with the room I had reserved had a problem, the manager called me well in advance and we worked out a very satisfactory solution. When I arrived the room was warm and comfortable with the temp set at 73 degrees as I am a senior. The beds were very comfortable with both soft and firm pillows. There were several hundred TV channels to choose from, The breakfast buffet had both scrambled eggs and omelets along with both sausage and bacon and this is the first time I have found home fries on a buffet. The room and the public areas were extremely clean and all of the staff I had contact with were very nice and pleasant. Over all a six star experience at a very reasonable price. I will go again.