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lindy092018

A Delightful Stay !

5.0 of 5 bubblesReviewed Mar 5, 2020
Words seem insufficient to describe our experiences to date at the Comfort Inn & Suites on Banksville Rd. in Pittsburgh. We travel a good deal & have not encountered another place which we look forward to revisiting as much as this one.

Why? The inn is scrupulously clean. The rooms are large/comfortable and nicely outfitted. The management is top notch & quick to respond to a guest's needs. The staff is well trained & courteous. Amenities are exceptional including an indoor pool, well appointed exercise room, and yummy breakfast buffet . Any problem is handled expeditiously. This is important to me because I am mobility impaired. Much to my delight, all reasonable accommodations are well done. As a previous reviewer stated, if there is a problem the general manager, Larry, is quick to let the affected guest know immediately and address the issue accordingly.

Our stays average 10-14 days 3-4 times a year. We visit our daughter, who found this conveniently located new Comfort Inn for us on our first visit. Since then, we have never wanted to stay anywhere else in Pittsburgh! It is an easy trip to/from the airport, downtown, and around the city. Thank y'all for providing us a welcoming "home away from home"! Your friends from the Lone Star State!!
Date of stay: February 2020
Room Tip: Haven't stayed in a bad room!
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Tina M, General Manager at Comfort Inn & Suites, responded to this review
Responded Mar 10, 2020
Hi lindy092018,

Greetings from TComfort Inn & Suites . hank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! It is very rewarding to hear your perspective of our hotel and we appreciate that you have
acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed March 2, 2020 via mobile

My husband and I stayed the weekend for his birthday. The hotel was an excellent choice. The room was spacious and clean. The staff was very friendly. My husband received a Balloon for his birthday from hotel. The breakfast was very good. Getting to the Rivers Casino and back to the hotel could not have been easier. We look forward to our next stay at the Comfort Inn.

Date of stay: February 2020
Trip type: Travelled as a couple
Thank jeffchermom
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tina M, General Manager at Comfort Inn & Suites, responded to this reviewResponded March 10, 2020

Hi jeffchermom,

Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It means a lot to us that you've allowed us to be such an important part of your special day and celebrations! We are thrilled to find out that we were able to make this occasion more enjoyable
and convenient. We hope to see you again, soon!

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Reviewed February 10, 2020

When a problem came up with the room I had reserved had a problem, the manager called me well in advance and we worked out a very satisfactory solution. When I arrived the room was warm and comfortable with the temp set at 73 degrees as I am a senior. The beds were very comfortable with both soft and firm pillows. There were several hundred TV channels to choose from, The breakfast buffet had both scrambled eggs and omelets along with both sausage and bacon and this is the first time I have found home fries on a buffet. The room and the public areas were extremely clean and all of the staff I had contact with were very nice and pleasant. Over all a six star experience at a very reasonable price. I will go again.

Date of stay: February 2020
Review collected in partnership with this hotel
Thank Photog287
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tina M, Guest Relations Manager at Comfort Inn & Suites, responded to this reviewResponded February 11, 2020

Photog287,


Thank you so much for your feedback and kind words regarding the five star service and
accommodations that you received during your most recent stay with us! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are all looking forward to your next visit and hope it will be just as enjoyable

Kind regards,

General manager of Comfort Inn & Suites Pittsburgh

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Reviewed February 2, 2020

The hotel staff was friendly and the room was great and well prepared! Nice breakfast! We enjoyed every minute of our stay and it was convenient to major roadways and shopping areas. Would stay again!

Date of stay: January 2020
Review collected in partnership with this hotel
Thank dgtardy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tina M, Guest Relations Manager at Comfort Inn & Suites, responded to this reviewResponded February 3, 2020

dgtardy,

Thank you for taking the time to write this awesome review . We are happy to hear that you found our location to be convenient while staying with us near at the roadways, stores and that you enjoyed our staffs hospitality that we strive to show to each guest, during every stay. We look forward to serving you again and giving you another five star experience.

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Reviewed January 31, 2020

Our room was very nice. Newer hotel. Full hot breakfast. Pool, no hot tub. Exercise room. Good value, close to downtown Pittsburgh. Staff was very friendly and helpful. When staying here, make sure you use the road behind the hotel to exit both ways onto Banksville. Otherwise, you cannot make a left turn from the parking lot.h

Room tip: Pool and exercise room was nice. Close to downtown. No Jacuzzi though.
Date of stay: January 2020
Review collected in partnership with this hotel
Thank DBSRae
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tina M, Guest Relations Manager at Comfort Inn & Suites, responded to this reviewResponded February 3, 2020

DBSRae,

Your five star review is greatly appreciated. Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. Once again, a big thank you from all of us and we look forward to having you back .

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Reviewed January 28, 2020

This hotel very convenient to many places. Hotel staff very friendly and helpful and answer any of my questions. Will return at a later date. Had stay at different comfort inn at different locations. All have very friendly.

Date of stay: January 2020
Review collected in partnership with this hotel
Thank lucgod1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tina M, Guest Relations Manager at Comfort Inn & Suites, responded to this reviewResponded February 3, 2020

Hi lucgod1,

Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel
so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five
star accommodations and hospitality that we strive to show to each guest, during every stay. We look forward to serving you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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