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Carol
Dallas, Texas

Worn out sofa-bed; Out of sync staff

3.0 of 5 bubblesReviewed Jul 13, 2023
We arrived around 8:30pm on Friday to find no one at front desk. There was someone outside the front door, who turned out to be an employee(perhaps on break) but she just left us to wait. The lady who came eventually was nice, but put the wrong room number on room key envelop, so our keys did not work. Our sofa bed was very worn and seemed dirty, with several brown stains on the mattress and was bare(some hotels have the mattress inside already covered with bedsheets). Management did repair the stuck bathroom door the next morning, as promised. Pool and exercise room access is only through the front desk clerk. Everyday, housekeeping would come knocking around 8:30AM. Most hotels, to achieve environmental/sustainability goals, no longer clean every room daily. Instead, housekeeping can take their time to decide if something left behind should be kept for the guest. The heartbreak is we had left behind 2 bags of dirty laundry on the floor of the little closet, and they were thrown out as trash!
Date of stay: July 2023
Room Tip: Get to breakfast well before ending time. They strictly enforce and start putting things away...
Trip type: Travelled with family
3.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations Manager, General Manager at Comfort Inn & Suites, responded to this review
Responded Jul 15, 2023

Hi HopeAndHonor,

Thank you for sharing your experience, and we are sorry we didn't provide the level of service that you've come to expect. We want to sincerely apologize for the negative experience that the room and amenities were not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. We assure you to forward this concern to the management for their attention and action. We are extremely sorry for the inconvenience. We will assure you that you will get the best services the next time you visit our hotel.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed July 4, 2023

The Comfort Inn and Suites on Banksville Road was comfortable enough but not very conveniently located. There were very few dining options in the area around the hotel and I was expecting to be closer to downtown. In order to make a left turn into or out of the hotel you'll need to pass through the parking lot of the adjoining hotel. It is very easy to miss this exit if you are turning left into the hotel as it comes up before you get to the property and if you miss it it is difficult to navigate around to get back as there is a divider in the middle of the road for quite a distance. That said my room was nice enough and served its purpose once I learned to navigate around the area.

Date of stay: June 2023
Trip type: Travelled solo
Thank DCH47
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations Manager, General Manager at Comfort Inn & Suites, responded to this reviewResponded July 5, 2023


Hi DCH47,


Thank you for letting us know how impressed you were with our rooms. I regret to hear that you weren't thoroughly impressed with the location of our hotel, though I'm very glad that this did not detract too much from your overall experience. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 19, 2023 via mobile

No problems - good sized room, lobby and room clean … breakfast was rudimentary — but nothing fresh. Pretty crowded; lay out OK AS WAS PARKING. Ease of access to downtown - only by driving or Uber- 10 min drive. It was fine for what it was - got to PNC park in time

Room tip: Not many options for eating out on the street - one quick diner
Date of stay: June 2023
Trip type: Travelled with family
Thank Howard M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations Manager, General Manager at Comfort Inn & Suites, responded to this reviewResponded June 20, 2023

Hi Howard M,

Thank you for taking the time to share your experience with us! We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable, and convenient experience. Guests like yourself are the reason we strive to deliver a delightful stay. Best of luck on your trip and we look forward to seeing you when you return. Take care and stay safe as you travel back home.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 15, 2023

We recently enjoyed a very comfort-able stay here ! The hotel is clean , mostly quiet , felt secure and the best part of all for my pet phobia was No dogs allowed ! There is also No smoking . This hotel is right at the highway . Close to downtown ( 6 miles ) with no parking fees. There is an indoors pool only . The breakfast was the average Hotel breakfast freebie included waffles .The room air conditioning temp we set stayed at a nice comfort level 71 . The beds were comfortable The staff were friendly and accommodating . We didn’t want housekeeping during stay but the housekeepers were noticeable in the hallways cleaning rooms daily. There are 2 restaurants nearby walking EatN Park was fresh and very delicious . Didn’t get a chance to try the bbq restaurant .There is a Dollar Tree about 1 mile drive or walk where we got snacks and drinks for stay . We will definitely stay at this hotel again !

Room tip: Indoor pool
Date of stay: May 2023
Trip type: Travelled with family
Thank Frankie M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations Manager, General Manager at Comfort Inn & Suites, responded to this reviewResponded June 17, 2023

Hi frankiem514,

Thank you for taking the time to let us know how you enjoyed your stay with us!

We are thrilled to hear that you enjoyed our convenient location, our high standards of housekeeping and our friendly and welcoming staff.

We only wish to give nothing but the best service to our guests, and to know that we have accomplished such a goal gives us great joy. Once again, thank you for your patronage and we hope to see you on your next visit!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 12, 2023

This is a clean, inexpensive hotel that is a bit closer to downtown Pittsburgh than the airport hotels and is cheaper than the downtown hotels. It's clean, has a hot breakfast and is a good location. I had to leave early to catch a flight and the overnight desk staff made sure to offer me coffee to take with me even though the breakfast wasn't open yet. The breakfast is standard fare with (warm) eggs, sausage and make-your-own waffles. Indoor pool which would be nice for families. My only complaint was that the signs all over say "no smoking" and you have to sign something that says you agree to not smoke in the rooms but my room smelled of cigarette smoke.

Date of stay: June 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Z2339CVpatriciak
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations Manager, General Manager at Comfort Inn & Suites, responded to this reviewResponded June 13, 2023


Hi Z2339CVpatriciak,



Our management and staff would like to thank you for giving us a fantastic opportunity to serve you well in every way possible. It is our earnest desire to keep you satisfied with our services, cleanliness, staff hospitality and we are thrilled to hear of our success in this ambition. I am so sorry that you smelled smoke in your room. Unfortunately, despite our efforts to ensure that nobody smokes in non-smoking rooms, it does occasionally happen and I hope you’ll accept our sincerest apologies for the smell of smoke that you experienced. It is great to hear that you enjoyed the breakfast as well; and we are looking forward to your next visit to the area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 22, 2023

This hotel was a great value!! It was very clean, service was very friendly and breakfast had lots of options (cereal, yogurt, muffins, waffle maker, eggs, sausage, fruits, juices)
The staff was accommodating, our hairdryer was broken and it was fixed immediately.
Beds were comfortable, shower pressure could be improved. Just a short distance to the city. We drove to Station Square and took the Gateway clipper boat to the baseball stadium...I highly recommend that option.

Room tip: Indoor pool for kids was good...small but served the purpose and kept the kids happy!
Date of stay: April 2023
    • Value
    • Location
    • Service
Thank Curiosity25014760157
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations Manager, General Manager at Comfort Inn & Suites, responded to this reviewResponded April 24, 2023


Hi Curiosity25014760157,


Thank you for taking the time to share your experience, we're pleased to hear that our hotel was clean, our customer service was great and you enjoyed the breakfast offered at our hotel. It is great to hear of how you enjoyed the value and you found the location to be so convenient for your needs. Your genuine appreciation means a lot to us and we can't wait to give you another five-star experience!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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