We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Robin R

Really Bad

1.0 of 5 bubblesReviewed Feb 3, 2024
We reserved a crib for a one year old and when we got there we were told they gave them all out. Then went to room and smelled like cigarettes. Asked to change because of baby and would not. Rooms are dated and dirty. Front staff was very very inept. First and definitely last time here.. BTW, we did get a crib from lord knows where!
Date of stay: February 2024
Room Tip: Don’t do it!!!
Trip type: Travelled with family
1.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations Manager, General Manager at Comfort Inn & Suites, responded to this review
Responded Feb 5, 2024

Hi S2479PDrobinr,

Thank you for sharing your experience, and I am terribly sorry to hear of your disappointment with our hotel.

It is distressing to hear that you encountered a number of issues with our housekeeping and guest services and I want you to know that we take your comments very seriously and are working hard and fast to address these problems in hopes of improving upon the guest experience. We understand your sentiments, and will take your comments to heart. Allow me to forward your concerns to our management team so they can discuss this with the team.

We hope that you will allow us to show you the true customer service of our hotel, and to make up for this disappointing experience. Please give us another chance to serve you better as we promise a more pleasant stay.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nearby Hotels
Save with Hilton Honours Rewards
  • Hotels.com
  • Expedia.com
    C$517
  • Booking.com
4.4 km from Comfort Inn & Suites
Free Wifi
Free parking
Spacious lobby with sitting area
  • Hotels.com
  • ZenHotels.com
    C$325
  • Expedia.com
    C$350
4.2 km from Comfort Inn & Suites
Free Wifi
Pool
  • Hotels.com
  • ZenHotels.com
    C$275
  • Expedia.com
    C$288
4.5 km from Comfort Inn & Suites
Free Wifi
Free parking
Get rewarded with One Key
  • Booking.com
  • Expedia.com
    C$538
  • Priceline
3.5 km from Comfort Inn & Suites
Free Wifi
Restaurant
  • Hotels.com
  • Expedia.com
    C$197
  • Algotels
10.7 km from Comfort Inn & Suites
Free Wifi
Free parking
Exterior
  • Hotels.com
  • Expedia.com
    C$395
  • Hilton Garden Inn
3.3 km from Comfort Inn & Suites
Free Wifi
Restaurant
Queen/Queen Guest Room
Get rewarded with One Key
  • Booking.com
  • Expedia.com
    C$330
  • Algotels
7.0 km from Comfort Inn & Suites
Free Wifi
Pool
  • Hilton Garden Inn
  • Expedia.com
    C$371
  • Hotels.com
6.4 km from Comfort Inn & Suites
Free Wifi
Restaurant
Reception
Get rewarded with One Key
  • Booking.com
  • Expedia.com
    C$350
  • DoubleTree
2.4 km from Comfort Inn & Suites
Free Wifi
Free parking
  • Hotels.com
  • Expedia.com
    C$357
  • Hyatt.com
3.5 km from Comfort Inn & Suites
Free Wifi
Pool
View more hotels in Pittsburgh
Reviews (520)
Filter reviews
520 results
Traveller rating
300
148
40
16
16
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
300
148
40
16
16
Show reviews that mention
All reviews close to downtown indoor pool breakfast area great stay hot breakfast front desk person room was clean king suite minute drive pittsburgh area yogurt free breakfast pnc park cleanliness uber couch hallway
Selected filters
Filter
Updating list...
6 - 11 of 520 reviews
Reviewed August 29, 2023

Want to give it a higher review, but there were some issues. The good is that the outside noise was minimal, room was clean, & there were lots of towels. Not so great - welcome at check in was lackluster (didn't seem to care I was there), & there were mechanical issues with the AC squealing at the end of each sequence. (Turned it off.) Breakfast was ok, nothing for vegetarians except fruit & carbs - no yogurt at all on my 2nd day.
Had been a long time since had been to a Comfort Inn, was pleased with the updated feel. Got a great deal on the price, if that happens again might give it another try.

Date of stay: August 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank lnglgs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations Manager, General Manager at Comfort Inn & Suites, responded to this reviewResponded August 30, 2023


Hi lnglgs,


Thank you for taking the time to complete our survey and share your experience! I am happy to learn that you enjoyed the value our hotel! Our primary aim is to give you a comfortable and accommodating experience, and we are very
pleased to hear of our success in this ambition. I hope you'll return to enjoy a better experience with the AC and the breakfast. Please keep us in mind for your next stay in the area.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 13, 2023

We arrived around 8:30pm on Friday to find no one at front desk. There was someone outside the front door, who turned out to be an employee(perhaps on break) but she just left us to wait. The lady who came eventually was nice, but put the wrong room number on room key envelop, so our keys did not work. Our sofa bed was very worn and seemed dirty, with several brown stains on the mattress and was bare(some hotels have the mattress inside already covered with bedsheets). Management did repair the stuck bathroom door the next morning, as promised. Pool and exercise room access is only through the front desk clerk. Everyday, housekeeping would come knocking around 8:30AM. Most hotels, to achieve environmental/sustainability goals, no longer clean every room daily. Instead, housekeeping can take their time to decide if something left behind should be kept for the guest. The heartbreak is we had left behind 2 bags of dirty laundry on the floor of the little closet, and they were thrown out as trash!

Room tip: Get to breakfast well before ending time. They strictly enforce and start putting things away and won’t replenish as of 15 minutes before.
Date of stay: July 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank HopeAndHonor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations Manager, General Manager at Comfort Inn & Suites, responded to this reviewResponded July 15, 2023


Hi HopeAndHonor,


Thank you for sharing your experience, and we are sorry we didn't provide the level of service that you've come to expect. We want to sincerely apologize for the negative experience that the room and amenities were not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. We assure you to forward this concern to the management for their attention and action. We are extremely sorry for the inconvenience. We will assure you that you will get the best services the next time you visit our hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 4, 2023

The Comfort Inn and Suites on Banksville Road was comfortable enough but not very conveniently located. There were very few dining options in the area around the hotel and I was expecting to be closer to downtown. In order to make a left turn into or out of the hotel you'll need to pass through the parking lot of the adjoining hotel. It is very easy to miss this exit if you are turning left into the hotel as it comes up before you get to the property and if you miss it it is difficult to navigate around to get back as there is a divider in the middle of the road for quite a distance. That said my room was nice enough and served its purpose once I learned to navigate around the area.

Date of stay: June 2023
Trip type: Travelled solo
Thank DCH47
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations Manager, General Manager at Comfort Inn & Suites, responded to this reviewResponded July 5, 2023


Hi DCH47,


Thank you for letting us know how impressed you were with our rooms. I regret to hear that you weren't thoroughly impressed with the location of our hotel, though I'm very glad that this did not detract too much from your overall experience. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 19, 2023 via mobile

No problems - good sized room, lobby and room clean … breakfast was rudimentary — but nothing fresh. Pretty crowded; lay out OK AS WAS PARKING. Ease of access to downtown - only by driving or Uber- 10 min drive. It was fine for what it was - got to PNC park in time

Room tip: Not many options for eating out on the street - one quick diner
Date of stay: June 2023
Trip type: Travelled with family
Thank Howard M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations Manager, General Manager at Comfort Inn & Suites, responded to this reviewResponded June 20, 2023

Hi Howard M,

Thank you for taking the time to share your experience with us! We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable, and convenient experience. Guests like yourself are the reason we strive to deliver a delightful stay. Best of luck on your trip and we look forward to seeing you when you return. Take care and stay safe as you travel back home.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 15, 2023

We recently enjoyed a very comfort-able stay here ! The hotel is clean , mostly quiet , felt secure and the best part of all for my pet phobia was No dogs allowed ! There is also No smoking . This hotel is right at the highway . Close to downtown ( 6 miles ) with no parking fees. There is an indoors pool only . The breakfast was the average Hotel breakfast freebie included waffles .The room air conditioning temp we set stayed at a nice comfort level 71 . The beds were comfortable The staff were friendly and accommodating . We didn’t want housekeeping during stay but the housekeepers were noticeable in the hallways cleaning rooms daily. There are 2 restaurants nearby walking EatN Park was fresh and very delicious . Didn’t get a chance to try the bbq restaurant .There is a Dollar Tree about 1 mile drive or walk where we got snacks and drinks for stay . We will definitely stay at this hotel again !

Room tip: Indoor pool
Date of stay: May 2023
Trip type: Travelled with family
Thank Frankie M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations Manager, General Manager at Comfort Inn & Suites, responded to this reviewResponded June 17, 2023

Hi frankiem514,

Thank you for taking the time to let us know how you enjoyed your stay with us!

We are thrilled to hear that you enjoyed our convenient location, our high standards of housekeeping and our friendly and welcoming staff.

We only wish to give nothing but the best service to our guests, and to know that we have accomplished such a goal gives us great joy. Once again, thank you for your patronage and we hope to see you on your next visit!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews