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Cassie H

Kindest, most helpful staff EVER

5.0 of 5 bubblesReviewed Jun 25, 2021via mobile
This place is TOP notch. I had to spend 16 days here in May and 14 days in June while my husband was in the hospital with medical emergencies.

The staff was kind, empathetic, polite, personable, just all around AMAZING! They worked with me on anything and everything I needed. They always greeted me with a smile and checked in regularly on my husbands health.

I highly recommend staying here for any reason, but especially if you need lodging while your loved one is in the hospital. ❤️
Date of stay: May 2021
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hilton Hilton, Guest Services / Front Office at Hilton Garden Inn Pittsburgh University Place, responded to this review
Responded Jun 28, 2021
Thank you for taking the time to review our hotel! We appreciate receiving feedback from guests to improve our services. Even though it wasn't for the best circumstances, I am thrilled to hear we could make your stay more enjoyable while being here with the hospital. We hope that you can return to Pittsburgh again under better times and provide us the opportunity to serve you again!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed June 25, 2021

Easy access location with surrounding many restaurants. Hotel is very clean and the staff is nice and friendly. The room is quiet and comfortable. The near by restaurant has good foodVery happy with the stay during my trip at pitt.

Date of stay: June 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank kevchin1210
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hilton Hilton, Guest Services / Front Office at Hilton Garden Inn Pittsburgh University Place, responded to this reviewResponded June 25, 2021

Thank you for taking the time to review our hotel! We appreciate the feedback we received from guests that stay with us. Glad to hear your stay was enjoyable. Next time you're back in Pittsburgh we hope to see you again!

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Reviewed June 21, 2021 via mobile

Personable staff. Effortless checkin. Clean and tidy. This was an average hotel. Slightly dated - no usb ports in the room. Valet parking for a fee of $25. There is a restaurant in the hotel (didn’t eat there). The front desk offered continental breakfast boxes for $9 (did not purchase).

Date of stay: June 2021
Trip type: Travelled on business
1  Thank Lv2trvl94
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hilton Hilton, Guest Services / Front Office at Hilton Garden Inn Pittsburgh University Place, responded to this reviewResponded June 23, 2021

Thank you for taking the time to review our hotel. We appreciate the feedback you are able to provide to us. Happy to hear check-in was a smooth process and you found the hotel staff personable. We hope to see you again with us in Pittsburgh!

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Reviewed June 10, 2021

Friendly and helpful staff. Valet was easy to use and to hold our bags. The valet also has in and out privileges. Room was clean and serviceable, although a little worn. We could easily walk to University of Pittsburgh, restaurants, etc.

Date of stay: June 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank texastravels4
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hilton Hilton, Guest Services / Front Office at Hilton Garden Inn Pittsburgh University Place, responded to this reviewResponded June 16, 2021

Thank you for the review on our hotel! We are happy to hear you found the valet service easy to use and you found our staff to be friendly & helpful. Hope to see you back in Pittsburgh again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 2, 2021

Staff were very friendly and helpful, valet was friendly and fast also. The hotel main areas appeared clean and smelled clean. Our room was basic, the bathroom had some dirt and smudges and skipped cleaning spots, but wasn’t terrible. The water pressure was not good if you have a lot of hair. The restaurant had a limit menu and the food was not good. Server was good. Would stay again if needed

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank dede7280
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hilton Hilton, Guest Services / Front Office at Hilton Garden Inn Pittsburgh University Place, responded to this reviewResponded June 16, 2021

Thank you for taking the time to review our hotel! I apologize about the quality of your food from the restaurant - We are hopeful to be back to full operation here in the near future! On the positive note, we are glad you found the staff to be friendly and helpful along with the fast valet service. Hope to see you back in Pittsburgh with us again soon!

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Reviewed May 6, 2021

This was a wonderful place to stay! All the employees were very helpful. The rooms were super clean and taken care of. Good job to all the staff for hosting the Pittsburgh Bodybuilding Show! Giving is dark linens was a great touch as a competitor.

Date of stay: April 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank jozielynn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hilton Hilton, Guest Services / Front Office at Hilton Garden Inn Pittsburgh University Place, responded to this reviewResponded June 16, 2021

Thank you for taking the time to review our hotel! We appreciate the feedback you provide to us. Happy to hear that you enjoyed the body building weekend and found the staff friendly and the room was clean. Hope to see you back in Pittsburgh with us again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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