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Hilton Garden Inn Pittsburgh University Place
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Hilton Garden Inn Pittsburgh University Place
jenniferwe11
Hilton Head, South Carolina

Visiting out of town for an emergency

Review of Hilton Garden Inn Pittsburgh University Place
5.0 of 5 bubblesReviewed Jun 28, 2021
I flew in from SC for a family emergency. My mom was at UPMC. The whole staff here has been amazing. I chose this hotel for location(which is perfect for UPMC, Pitt, Magee) The whole staff has been beyond wonderful. They have been overly accommodating. The Valet, bartender, maintenance, front desk were all super friendly.
Bill Snyder has gone above and beyond with not just me, but with other customers. I wish I could remember other names to compliment. I do not normally give reviews, but I really felt this hotel and staff deserved a compliment.
Date of stay: June 2021
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hilton Hilton, Guest Services / Front Office at Hilton Garden Inn Pittsburgh University Place, responded to this review
Responded Jun 30, 2021
Thank you for taking the time to review our hotel. We appreciate feedback we receive from out guests to better further our services here. Happy to hear that we could make the most out of your emergency trip to Pittsburgh due to a medical emergency. We thrive on providing the best service possible and making sure our guests feel safe and welcome. Hope to have you back in Pittsburgh for better circumstances and you provide us the opportunity to serve you again!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed June 25, 2021 via mobile
Kindest, most helpful staff EVER

This place is TOP notch. I had to spend 16 days here in May and 14 days in June while my husband was in the hospital with medical emergencies.

The staff was kind, empathetic, polite, personable, just all around AMAZING! They worked with me on anything and everything I needed. They always greeted me with a smile and checked in regularly on my husbands health.

I highly recommend staying here for any reason, but especially if you need lodging while your loved one is in the hospital. ❤️

Date of stay: May 2021
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hilton Hilton, Guest Services / Front Office at Hilton Garden Inn Pittsburgh University Place, responded to this reviewResponded June 28, 2021

Thank you for taking the time to review our hotel! We appreciate receiving feedback from guests to improve our services. Even though it wasn't for the best circumstances, I am thrilled to hear we could make your stay more enjoyable while being here with the hospital. We hope that you can return to Pittsburgh again under better times and provide us the opportunity to serve you again!

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Reviewed June 25, 2021
Nice hotel

Easy access location with surrounding many restaurants. Hotel is very clean and the staff is nice and friendly. The room is quiet and comfortable. The near by restaurant has good foodVery happy with the stay during my trip at pitt.

Date of stay: June 2021
  • Trip type: Travelled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hilton Hilton, Guest Services / Front Office at Hilton Garden Inn Pittsburgh University Place, responded to this reviewResponded June 25, 2021

Thank you for taking the time to review our hotel! We appreciate the feedback we received from guests that stay with us. Glad to hear your stay was enjoyable. Next time you're back in Pittsburgh we hope to see you again!

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Reviewed June 21, 2021 via mobile
Average stay

Personable staff. Effortless checkin. Clean and tidy. This was an average hotel. Slightly dated - no usb ports in the room. Valet parking for a fee of $25. There is a restaurant in the hotel (didn’t eat there). The front desk offered continental breakfast boxes for $9 (did not purchase).

Date of stay: June 2021
Trip type: Travelled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hilton Hilton, Guest Services / Front Office at Hilton Garden Inn Pittsburgh University Place, responded to this reviewResponded June 23, 2021

Thank you for taking the time to review our hotel. We appreciate the feedback you are able to provide to us. Happy to hear check-in was a smooth process and you found the hotel staff personable. We hope to see you again with us in Pittsburgh!

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Reviewed June 10, 2021
Friendly staff, great location

Friendly and helpful staff. Valet was easy to use and to hold our bags. The valet also has in and out privileges. Room was clean and serviceable, although a little worn. We could easily walk to University of Pittsburgh, restaurants, etc.

Date of stay: June 2021
    • Value
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    • Sleep Quality
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    • Service
Review collected in partnership with Hilton Garden Inn
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Hilton Hilton, Guest Services / Front Office at Hilton Garden Inn Pittsburgh University Place, responded to this reviewResponded June 16, 2021

Thank you for the review on our hotel! We are happy to hear you found the valet service easy to use and you found our staff to be friendly & helpful. Hope to see you back in Pittsburgh again soon!

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Reviewed June 2, 2021
Friendly staff

Staff were very friendly and helpful, valet was friendly and fast also. The hotel main areas appeared clean and smelled clean. Our room was basic, the bathroom had some dirt and smudges and skipped cleaning spots, but wasn’t terrible. The water pressure was not good if you have a lot of hair. The restaurant had a limit menu and the food was not good. Server was good. Would stay again if needed

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hilton Hilton, Guest Services / Front Office at Hilton Garden Inn Pittsburgh University Place, responded to this reviewResponded June 16, 2021

Thank you for taking the time to review our hotel! I apologize about the quality of your food from the restaurant - We are hopeful to be back to full operation here in the near future! On the positive note, we are glad you found the staff to be friendly and helpful along with the fast valet service. Hope to see you back in Pittsburgh with us again soon!

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