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kimhovermale01

Pleased

4.0 of 5 bubblesReviewed Aug 17, 2021
My das had surgery at Presbyterian hospital. I was literally a walk down the street. Was very convenient and close to him. I would stay here again if had the opportunity . Clean stay . Family oriented. No breakfast / continental. Should be for the cost you pay
Date of stay: August 2021
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Review collected in partnership with Hilton Garden Inn
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Reviews (1,426)
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Reviewed August 16, 2021

The room was not clean. It stinks during our stay. I don’t think I would stay here again the next time that I am in Pittsburg area. The staff were ok but nothing impressive or outstanding.

I can not recommend this location.

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
1  Thank HarryC917917
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 12, 2021

We stayed at the Hilton Garden Inn so my daughter and I are our friends could do the Pitt tour. Everyone was so friendly and our room was so clean. The location of the hotel is perfect! We felt safe and absolutely love Pittsburgh!

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
1  Thank braunlicht03
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 11, 2021 via mobile

BEWARE of the valet at this hotel!!!!!! Parked at Hilton Garden Inn Pittsburgh University Place and our car was returned damaged. The valet ran the car into a pillar and not only dented our bumper, but hit it so hard that it popped the retaining clips off the bumper. They denied accountability and refused to acknowledge the damage. I am now looking at thousands of dollars in repairs. Hotel obviously doesn't care enough about their guests to ensure the safety of their vehicles. I would not recommend staying at this hotel as long as Pittsburgh Valet Company is still servicing them.

Date of stay: August 2021
Trip type: Travelled with family
1  Thank V6325FMjudyp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 5, 2021

Room was clean. location was walkable but just ok. not necessarily near any place that you want to walk to get out and enjoy the city. Valet set up is odd. there is not proper place of on and off load your luggage. Hotel staff, including valet, were really kind.

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
1  Thank donitasnowden
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 3, 2021

Hilton Garden in still is not serving breakfast! All other Hilton Garden Inns in the area do and other Hilton properties in the Northern Virginia/DC area are! Will stay at the Residence Inn next visit. I was told there would be two bottles of water in my room, (I am Diamond), no water in the room. Only have valet parking and it is terrible when someone in from of you is unloading a van. It is such a steep hill, you have to wait until they unload so you can unload your stuff. Too bad. Stayed at this hotel a lot over the years and breakfast was a high point! Used my key to get into my room then went to get ice, (had to use to open vending machine room), key would not open room door. Only had my key. Went to front desk and they asked for identification and would not fix my key. Lastly, colleague stayed at the same hotel and in the middle of the night, someone came into her room!! Now how does that happen. The ran when she asked who was there. Residence Inn here I come.

Date of stay: August 2021
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank frequenttravel2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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