Just across the street from PNC park and a great location on the north shore. Very clean room and comfortable. Would def recommend a stay here. Located close to both stadiums, the casino and all the bars/restaurant on the north shore.
My family and I traveled to Pittsburgh to see some relatives for the first time since the onset of the pandemic. We also wanted to bring my sons to their first Pirate game so the Residence Inn was perfectly located. The room was great and the location is phenomenal. However, three of the amenities that were part of why we chose the hotel were not available or were altered which was disappointing.
Pool - we were looking forward to using the pool only to see that it was completely drained and closed. I spoke to an employee who told me that they’d been having trouble with the chemicals for the past month and are now draining it to attempt to find a solution. I understand that but why wasn’t that updated on the website to show that it was unavailable. We chose this hotel over others for specific reasons including the pool.
Shuttle - there was supposed to be a complimentary shuttle to Southern Tier Brewing Company where we had planned to meet up with family. While it’s a short walk, the weather wasn’t great and we had planned to use the shuttle. Again, I understand why it wasn’t running but why list that as an amenity with the room package I booked?
Breakfast - I know that the typical continental breakfast isn’t possible yet at this point. But I felt like the offerings were pretty poor. A cereal bar, a breakfast sandwich to bring back to the room to microwave and an orange juice that was still frozen?
Again, the room was great. We had a view from the 10th floor looking out to PNC Park. The staff was very nice. Parking was convenient and easy. But the amenities, some of which were why I picked this hotel, could’ve been communicated much better.
Dear MariomX1570AO,
Thank you for taking the time to give us an honest review of your recent stay! I am so sorry to read about your disappointment with our closed amenities and completely understand your frustration! We are hoping to get the pool and shuttle back up and running again soon. Also, we will definitely take your comments about our breakfast options into consideration. I am glad you were able to enjoy your room and that our team was friendly. Hopefully the next time you stay with us, you will be able to enjoy everything we have to offer. Please do not hesitate to reach out to me with any other comments or concerns. Thank you for staying with us and we look forward to seeing you again!
Recently stayed here for a wedding at the casino. Room was clean and tidy. Staff was friendly and helpful. Only disappointment was that the shuttle service is not running, I understand it’s due to covid but to charge for parking and not have the shuttle running is unacceptable. To have to pay for parking and use Uber back and forth cost another $60+ for the weekend. If the shuttle isn’t running then parking should be comped or highly reduced in cost.
Dear DieselG,
I am glad you enjoyed your stay here and that our staff was able to make your trip more enjoyable. Reading through your response, I am so sorry to hear that you were not happy with the parking rate. Unfortunately, it is a city lot and we are not able to control the rates. We understand how this can be frustrating and apologize for the inconvenience.
Booking the room was a last minute thing & last minute can cost you a couple bucks.
Thankfully I'm a bargain shopper and used the Hotel Tonight app and was able to book the room at a slightly cheaper rate. The gentleman at the front desk wasn't friendly or helpful at all. The room itself was amazing until I looked in the shower the next morning and the shower curtain liner was full of mold.
I want to sincerely apologize for the cleanliness issue of your room and the overall stay you had with us. This feedback is very important and I will be in talks with my Housekeeping department to make sure these types of things do not occur in the future. With this pandemic happening, guest safety is crucial to all guests, ourselves, and we fell short with you. I also want to apologize for my customer service skills dealing with you if I indeed was unhelpful and unfriendly. Taking care of guests visiting the Residence Inn is very important to me. Feedback will always be helpful and useful for future improvement. In these unusual times, we appreciate you visiting our property and hope to see you return in the near future as we value you as our guest. If you need anything at all please do not hesitate to reach out to me!
Sincerely,
Dominic Artuso
Guest Services Manager
(412) 321-2199
The friendly staff and location were the best things about the hotel. In the age of the coronavirus, I expect a meticulously cleaned hotel. That’s not what I found in Room 718.
The elevator floor was dirty. I sprayed the entire room with Lysol. As I was spraying the shower curtain, I saw mold on the shower curtain and liner. Yuck! The front desk immediately sent up replacements. The hotel also comped me for my 3 nights of parking for this inconvenience.
I found large crumbs in the kitchen sink and microwave. More yuck!
I enjoyed walking on the Three Rivers Heritage Trail. Also the hotel was close to my family so this was a great location for my trip. The hotel normally charges $27/night for parking. The parking lot that is adjacent to and foot steps from the hotel charges $10 but I would imagine it’s more expensive during baseball and football games.
Dear chicagofran2,
I apologize that the cleanliness of your room was not met with our excellence in service. I will be sure to discuss this review with our housekeeping staff and heighten our awareness of such issues. Guest safety during the pandemic is our top priority. Marriott, including our hotel, has recently rolled out enhanced technologies at its properties including electrostatic sprayers that allow for touchless disinfecting capabilities. The magnetically charged droplets produced by the electrostatic sprayers seek out and coat hard to reach areas and surfaces typically missed in standard cleaning processes. In our everyday cleaning, we use the highest classification of disinfectants recommended by the Centers for Disease Control and Prevention and the World Health Organization to treat known pathogens. We value you as our guest and hope that you enjoy the rest of your stay. We hope we will have another chance to provide you with the excellent service and facilities that you should have experienced on this visit.
Sincerely,
Meg Heinlein
General Manager
