Stayed here with free night certs over Fourth of JUL weekend. Many big PROs and a few minor CONs.

Major PROS:

1. LOCATION. Great location at reasonable price. For a suite in downtown Pittsburgh, this hotel can't be beat. Walked to Point State Park in the morning with the family.

2. DESK STAFF. Front desk staff was friendly and truly accommodating and went out of their way to help.

Minor CONS:

1. BREAKFAST COFFEE. I can understand handing out bagged breakfast during COVID but no hot coffee? The coffee from the coffee maker in the room never tastes good to me.

2. SHOWER CURTAIN MILDEW. Mentioned a couple of times in other reviews for this hotel and I noticed this as well. I also noticed that unless my room temp was set at 70 degrees or below, the humidity in the room is noticeable so my guess is that this and the shower curtain mildew are related.

3. SMALL ITEMS. Dresser knob missing, paper towel dispenser broken. Door closing mechanism needs to be adjusted so the door doesn't slam and damaged the frame. I noticed this on both rooms that we rented. Housekeeping should pick up on these things and relay them to building maintenance. Since daily housekeeping is missing due to COVID, my assumption is the only the squeaky wheels (guests complaining), are getting greased.

Just across the street from PNC park and a great location on the north shore. Very clean room and comfortable. Would def recommend a stay here. Located close to both stadiums, the casino and all the bars/restaurant on the north shore.

My family and I traveled to Pittsburgh to see some relatives for the first time since the onset of the pandemic. We also wanted to bring my sons to their first Pirate game so the Residence Inn was perfectly located. The room was great and the location is phenomenal. However, three of the amenities that were part of why we chose the hotel were not available or were altered which was disappointing.

Pool - we were looking forward to using the pool only to see that it was completely drained and closed. I spoke to an employee who told me that they’d been having trouble with the chemicals for the past month and are now draining it to attempt to find a solution. I understand that but why wasn’t that updated on the website to show that it was unavailable. We chose this hotel over others for specific reasons including the pool.

Shuttle - there was supposed to be a complimentary shuttle to Southern Tier Brewing Company where we had planned to meet up with family. While it’s a short walk, the weather wasn’t great and we had planned to use the shuttle. Again, I understand why it wasn’t running but why list that as an amenity with the room package I booked?

Breakfast - I know that the typical continental breakfast isn’t possible yet at this point. But I felt like the offerings were pretty poor. A cereal bar, a breakfast sandwich to bring back to the room to microwave and an orange juice that was still frozen?

Again, the room was great. We had a view from the 10th floor looking out to PNC Park. The staff was very nice. Parking was convenient and easy. But the amenities, some of which were why I picked this hotel, could’ve been communicated much better.