I stayed here for a business event. The hotel appears nice in the common spaces, but my room had stale smelling sheets, pillows & towels and mold in the shower and along the sink! When using the patio outside in the evening, we saw mice scurry under the building!
Also homeless people wonder around outside the front & parking lot going through trash.
The girl Kara, at the front desk was so rude and condescending I don’t know how she works in hospitality! She was anything but hospitable and was confrontational with me upon checkout! I would not stay here again even for the location! There are other better hotel choices downtown!

I am a Lifetime Titanium Elite member with over 1500 lifetime nights. I hate to write this review, but Marriott Upper Management needs to take a hard look at the condition of their Residence Inn properties. My wife and I prefer to stay in Residence Inns as we like the configuration of the rooms. Unfortunately, we are not likely to continue this trend.
The Residence Inn Pittsburgh North Shore is a nice hotel in a great location. The front desk personnel were pleasant and friendly. Using my suite night credits, we were upgraded to a two bedroom suite for our two night stay. Pion entering the room, it was extremely cold. The thermostat said 78 degrees and it was over 90 degrees outside. I turned the thermostat off, hoping that the room would warm up. That evening, my wife sat around wrapped in a blanket. The tv in the king bedroom didn’t work and the pump on the body wash was broken. Also, there were not any water glasses in the cabinets.
I reported the tv and the body wash and glass issues the next morning. When we got back the next evening, the tv had been fixed, that’s all.
The upholstery on the sofa was torn and the furniture was in bad shape.
I reported all of these issues upon checkout the next morning. I hope that someone does something about them. This hotel does not deserve to carry the Marriott brand.

Great location to attend a Pirates game next door, but, check in was a nightmare. Took 1 ½ hours on a Friday night to check in - 4pm, no exceptions!!!! A Pirates game was at 6. Traffic was crazy, there is no place to park waiting for check in (only a small cul de sac for 4 / 5 cars) Once checked in, you get a pass for the gated parking lot – hard to get by cars stacked up waiting to check in. Cars were backed up on the road on both sides, blocking Pirate traffic, unsafe. In closing, I’ve traveled a lot and it’s never taken 1 ½ hours to check into a hotel, crazy.