We've been here before and had a good experience. This time our room smelled strongly like weed. It lessened as we were in there so we decided to stick it out. But when we left and came back it was there again very strong. I feel the staff should have been aware of this as the cleaning staff could not have missed the smell. Unfortunately, this was a special occasion visit - our 35th anniversary - and it was less enjoyable due to the smell than it might have been.
Thank you for staying with us again and for brining this to our attention. We are sorry for the issues you encountered. We will share your message appropriately within the organization.
I travel the country extensively. The bathroom in my room at this particular Hyatt was less than pleasing. The tile around the shower and tub was broken and cracked with caulking peeling or missing all together. There was layers of soap scum, cracked grout and disgusting mold and mildew all around the tub. Not what was expected for a hotel with the rating this one has.
Thank you for bringing this to our attention. I am having a meeting with our team to address this, as this is not our standards. Our apologies and we hope to get another chance with you.
The room that I reserved was not available when we arrived to check in and not the friendliest of front desk staff. The bathroom shower was not clean (quite a few hairs on the shower floor). General condition of hotel was worn down.
Thank you for your valuable feedback. We apologize that your bathroom was not up to the cleanliness standards that we strive for on a daily basis for all of our guests.
Our annual hockey tournament (except last year due to Covid) includes lots of families and hockey players. The hotel never disappoints. Even with some very different Covid restrictions such as no pool or full service breakfast, the hotel and its staff were very accomodating and understanding of our group. Very helpful when needed and we all enjoyed our stay as we always do.
We appreciate you sharing your feedback and hope we have the opportunity to host you in the future!
We Visited this hotel for a family wedding! It was in an Amazing location, large and clean rooms, friendly staff. I will stay at this hotel again next time I am back in the area! It was easy to get to and plenty of parking onsite. Only downside was that the pool was closed during our stay due to Covid restrictions.
Thank you so much for choosing our hotel for your stay! We hope to have the opportunity to host you in the future!
