Overall good experience. The hotel was clean. The front desk staff was very friendly. Nice fire pit area. Good access to restaurants, ball fields, casino and science center. I would recommend and stay there again.
1,111
554
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bryan1017
Awful Room
Review of Hyatt Place Pittsburgh-north Shore
Reviewed May 12, 2021
Didn't even change the sheets or trash and it was awful!!! They not not only switched my room from a king to a double queen it was never even cleaned at all and I slept on the pull out couch which is totally ridiculous.
Date of stay: May 2021Value
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Location
Cleanliness
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Sleep Quality
Review collected in partnership with Hyatt Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Island Hospitality Management, Owner at Hyatt Place Pittsburgh-north Shore, responded to this review
Responded May 27, 2021
Apologies that you did not have a pleasant experience during your recent stay. Thank you for your valuable feedback.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,175)
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All reviews north shore pnc park great location heinz field stage ae pirates game within walking distance across the street free breakfast restaurants and bars baseball stadium sitting area great place to stay would definitely stay here again front desk staff indoor pool bagels
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421 - 426 of 2,175 reviews
mikemurr126
1
Date of stay: May 2021
Review collected in partnership with Hyatt Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carrie Midgett, Owner at Hyatt Place Pittsburgh-north Shore, responded to this reviewResponded May 11, 2021
Thank you Mike for taking the time to leave us a review. We appreciate the feedback and look forward to welcoming you back!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
lbhearts
1
We've been here before and had a good experience. This time our room smelled strongly like weed. It lessened as we were in there so we decided to stick it out. But when we left and came back it was there again very strong. I feel the staff should have been aware of this as the cleaning staff could not have missed the smell. Unfortunately, this was a special occasion visit - our 35th anniversary - and it was less enjoyable due to the smell than it might have been.
Date of stay: April 2021
Review collected in partnership with Hyatt Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carrie Midgett, Owner at Hyatt Place Pittsburgh-north Shore, responded to this reviewResponded April 28, 2021
Thank you for staying with us again and for brining this to our attention. We are sorry for the issues you encountered. We will share your message appropriately within the organization.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
andus8463
1
I travel the country extensively. The bathroom in my room at this particular Hyatt was less than pleasing. The tile around the shower and tub was broken and cracked with caulking peeling or missing all together. There was layers of soap scum, cracked grout and disgusting mold and mildew all around the tub. Not what was expected for a hotel with the rating this one has.
Date of stay: April 2021
Review collected in partnership with Hyatt Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carrie Midgett, Owner at Hyatt Place Pittsburgh-north Shore, responded to this reviewResponded April 28, 2021
Thank you for bringing this to our attention. I am having a meeting with our team to address this, as this is not our standards. Our apologies and we hope to get another chance with you.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
jennmedina
1
The room that I reserved was not available when we arrived to check in and not the friendliest of front desk staff. The bathroom shower was not clean (quite a few hairs on the shower floor). General condition of hotel was worn down.
Date of stay: April 2021
Review collected in partnership with Hyatt Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carrie Midgett, Owner at Hyatt Place Pittsburgh-north Shore, responded to this reviewResponded April 28, 2021
Thank you for your valuable feedback. We apologize that your bathroom was not up to the cleanliness standards that we strive for on a daily basis for all of our guests.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Xliteash1
31
Our annual hockey tournament (except last year due to Covid) includes lots of families and hockey players. The hotel never disappoints. Even with some very different Covid restrictions such as no pool or full service breakfast, the hotel and its staff were very accomodating and understanding of our group. Very helpful when needed and we all enjoyed our stay as we always do.
Date of stay: April 2021
Review collected in partnership with Hyatt Hotels
Ask Xliteash1 about Hyatt Place Pittsburgh-north Shore
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carrie Midgett, Owner at Hyatt Place Pittsburgh-north Shore, responded to this reviewResponded April 28, 2021
We appreciate you sharing your feedback and hope we have the opportunity to host you in the future!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC