From the crushed up cookie left by pervious guests, to the stain on the couch, to the closet broken door I was not very happy with our room. Check in staff was very nice, but I can't say the same for the morning staff. I asked for shampoo since all my room had was 3 conditioner bottles and they made me feel like a real inconvenience. I wanted to say, "I'm sorry to bother you, it won't happen again as long as you're working at the Hyatt."
I am so sorry to read your feedback. It is not the type of feedback we usually receive and again I am so sorry for your less than perfect experience. Cleanliness of our guest rooms and everywhere throughout the hotel are the most important part of our jobs and we take them very seriously. Also, providing the highest level of hospitality is our number one priority and we apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure to do better in the future. Thank you again for your feedback and I hope you will give us another chance in the future to change your perception.
We booked this hotel because of it's location to the ballpark. The staff was very professional although not friendly. They did not explain many of the amenities nor did they take time to make small talk with us. We would have appreciated a few more minutes of their time to explain what the hotel had to offer us. Although we could see some things online, it would have been nice to hear it as well and make us feel welcomed for the price we paid to stay there. This hotel also does not require a key to enter it. We felt anyone could have entered and had access to the elevators which did not make us feel safe. The room was clean and quiet. Hallways were also very clean and overall the stay was nice.
Thank you for your stay and valuable feedback. Providing the highest level of hospitality is our number one priority and we apologize for falling short of meeting your expectations.
Nice clean hotel, friendly staff and excellent location on the North Shore. Close to many restaurants and PNC park. Located in a very walkable section of the city. Parking lot and outside were clean and accessible.
We are so glad to hear that our location and wonderful staff was able to provide you with an excellent stay!
This hotel is extremely modern and clean. The staff goes above and beyond to make you feel welcome and safe. I was traveling with my dog and every staff member remembered us and greeted us by name when we walked in. This is the only hotel I will give my business to in Pittsburgh.
Thank you so much Tyler for choosing our hotel for your stay and all the kind words. We are delighted that we exceeded your expectations and hope we get to welcome you back on your next visit soon!
This hotel has a convenient location to stadiums and local eateries/restaurants. The staff was accommodating and friendly. Would stay there again! Very clean and organized with covid safety measures in place.
We appreciate you sharing your feedback with us and hope we have the opportunity to host you in the future!
