The Hyatt Pittsburgh-North Shore team is fantastic. You’ll always receive a smiling face, a helpful hand, a positively energetic experience with whatever you need. They truly make you feel “at home” with ease and joy. Thanks !

From the crushed up cookie left by pervious guests, to the stain on the couch, to the closet broken door I was not very happy with our room. Check in staff was very nice, but I can't say the same for the morning staff. I asked for shampoo since all my room had was 3 conditioner bottles and they made me feel like a real inconvenience. I wanted to say, "I'm sorry to bother you, it won't happen again as long as you're working at the Hyatt."

We booked this hotel because of it's location to the ballpark. The staff was very professional although not friendly. They did not explain many of the amenities nor did they take time to make small talk with us. We would have appreciated a few more minutes of their time to explain what the hotel had to offer us. Although we could see some things online, it would have been nice to hear it as well and make us feel welcomed for the price we paid to stay there. This hotel also does not require a key to enter it. We felt anyone could have entered and had access to the elevators which did not make us feel safe. The room was clean and quiet. Hallways were also very clean and overall the stay was nice.