This hotel is in a good location. Stayed here for four nights and the garbage was never emptied nor were the towels replaced. When I asked for towels at the front desk I was given the third degree like I’d try to steal the towels. We had to ask for more tissue & toilet paper. I understand with covid that rooms aren’t cleaned but this is ridiculous. Our garbage is flowing over. In a room for 4 we were given 3 towels. Most of the front desk staff we spoke to were short with us or just plain rude. The air conditioner was so loud and noisy and the shower pressure is weak. Bathroom had mildew spots on the floor. When I go on vacation I don’t want to feel like I have to clean. There are plenty of hotels close to downtown. I won’t stay here again.

The people that work there are all extremely nice, caring, and attentive. I have never met nicer people working in the hospitality business. My mom had back surgery and they all remembered why we were there and asked when we returned how she was feeling and whether there was anything they could do to help.

The Hyatt Pittsburgh-North Shore team is fantastic. You’ll always receive a smiling face, a helpful hand, a positively energetic experience with whatever you need. They truly make you feel “at home” with ease and joy. Thanks !