Conveniently located less than a block from PNC Park and only a few blocks from Heinz Field, this property had some nice sized rooms that were great for families. Free breakfast is a great throw in and super convenient parking is worth the price, especially if there for a game.
Thank you so much for choosing our hotel for your stay. We are delighted that we exceeded your expectations and hope we get to welcome you back on your next visit soon!
Great experience- obviously a great location on the river and a block away from PNC Park. We arrived for a very late check in at 2:30am, but were accommodated. Hotel was clean, friendly staff, decent breakfast. Would return.
Thank you so much for choosing our hotel for your stay. We are delighted that we exceeded your expectations and hope we get to welcome you back on your next visit soon!
We had stayed at this hotel in 2019 and thought it was great. This time was very disappointing. We were not welcomed at all as Hyatt Club members nor were we given any special gift upon arrival. The front desk staff were not very nice and not welcoming. The breakfast was terrible compared to what they offered 2 years ago. We were told that grab and go options would be available including hot sandwiches, but they did not have those. Only bagels, cereal, and microwaved pancakes were provided. This location used to offer eggs, potatoes, along with other full breakfast offerings. The pool was closed while other hotels had theirs opened after COVID. Trash was not removed from the rooms and clean towels were not offered. The price was still almost $400 per night even though many amenities were gone.
Thank you for choosing to stay again at Hyatt Place Pittsburgh-North Shore and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We eagerly look forward to business levels returning that will allow us to reopen completely our food and beverage operations, and to rehire staff, so we do share your feelings about this. Thank you again for staying with us.
I was expecting a much better experience considering the cost to stay for the evening was over $300 per night. The floor of the bathroom was covered in hair upon arrival and the carpeting had stains. This hotel needs serious room upgrades to be considered for my next stay in the city of Pittsburgh.
Thank you for bringing this to our attention. I am having a meeting with our team to address this as this is not our standards and we take cleanliness very seriously. I apologize for your experience and will work to ensure this is alleviated.
Picked this hotel because it was closer to Heinz Field where we were headed. Nothing overly special about the hotel itself. For the cost, I would have expected a little better breakfast selection, but what was offered could be due to COVID-19 protocols still in place. Let's hope the world opens up soon.
We appreciate you sharing your feedback and hope we have the opportunity to host you again in the future!
